JOB DESCRIPTION:

Job Title: Houston Branch Manager
FLSA Status:Exempt
Reports to: President
Last Revised date: July 2025

POSITION SUMMARY

The Houston Branch Manager is responsible for leading field operations, driving technician performance, maintaining branch profitability, and upholding service excellence in accordance with the Natran Core Values. This individual will ensure the branch meets completion, revenue, and margin goals through strong leadership, operational oversight, and collaboration with internal partners. The Branch Manager is accountable for maximizing revenue potential through technician performance, quality execution, and collaboration with Sales and Customer Experience teams.

EDUCATION AND EXPERIENCE:

• Current Texas Certified Applicator license, or ability to obtain within 30 days
• Termite category or ability to obtain within 6 months
• Lawn & Ornamental (L&O) or ability to obtain within 12 months
• Prior pest control experience sufficient to qualify for CA licensure
• 3+ years demonstrated experience leading field teams in pest control or trade-related services
• Strong communication, conflict resolution, and organizational skills
• Must have valid TX driver’s license and an acceptable driving record
• Must be able to be fit for respirator in accordance with OSHA regulations
• Technology - This list reflects the core platforms currently used in Natran’s operational technology stack. As our

systems continue to evolve, the Branch Manager must demonstrate the ability and agility to quickly adopt new technologies and tools that enhance operational efficiency and service quality.

• Google Workspace (Docs, Sheets, Forms, Gmail, etc.)
• Field Routes (Operations CRM)
• HubSpot (Sales/Marketing CRM)
• Docusign
• Azuga (Fleet tracking)
• Veseris (Inventory management)
• Proficient with mobile/tablet use for field operations
• Capable of operating company vehicles and pest control equipment (B&G sprayers, FloZones, foggers, etc.)

DISCLAIMER AND ACKNOWLEDGEMENT

The information listed above is not comprehensive of all duties/responsibilities performed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.
The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.

SUPERVISORY RESPONSIBILITIES:

• Responsible for the direct supervision and the performance management and development of two or more Field Service Managers, up to 6 Specialty Technicians and oversees a team of up to 30 Technicians (Apprentices, Standard and Master); may fill in as needed for the Austin Branch Manager and/or President occasionally as needed or requested