Location: Didcot branch.
Hours: 37.5 hours per week, Monday - Friday, 8.45am - 5.15pm and 2 in 4 Saturdays, 8.45am - 12.15pm (paid at 1.5 overtime)
Starting salary: £31,628.70.
Target salary: £35,143.

INTERVIEWS (CONDUCTED ON A 2 STAGE PROCESS):

• 1st interview (week of 28 April 2025): 90-minute competency based session at our head office in Newbury. branch.
• 2nd interview (date to be confirmed): 60-minute presentation based interview helf in our head office in Newbury.
  At Newbury Building Society, our customers are at the heart of everything we do. If you have a passion for first-class customer service, effective communication skills and a desire to learn, you could be the person we’re looking for.

ESSENTIAL SKILLS AND EXPERIENCE

• Experience of managing and coaching an effective team.
• Evidence of excellent written and verbal communication skills.
• Proven experience of working with internal and/or external, customers to ensure the highest quality service experience.
• Driving License and access to a car.

DESIRABLE SKILLS AND EXPERIENCE

• Competent in the use of Microsoft packages - Word, Excel, Outlook and Office 365.
• Experience in Financial services or a regulated environment.
• The salary offered is dependent on evidence of key competencies and skills you currently have. Newbury Building Society pride themselves on recruiting for potential so if you do not meet all of the criteria in terms of knowledge, experience and skills, you will benefit from learning and development opportunities to enable you to work towards the top of the salary range. This will be via ongoing feedback from your line manager and assessment of your progression against all the criteria.

Within this role you will:

• Lead, coach, develop and empower your teams through strong working relationships and excellent communication.
• Your guidance and support will enable the achievement of individual aspirations as well as branch and Society targets.
• You will put the best interests of our customers (members) first by providing a high quality, personalised service and continually striving to improve customer experience.
• Reporting to the Head of Branch Network (Newbury Area), you will take ownership of ensuring branch compliance with procedures and processes to meet our business objectives.

You will take part in a comprehensive training programme, enabling you to make a success of this role and ensuring you are equipped as a confident and competent leader. In return, you will get all the support and recognition you deserve.