JOB SUMMARY

A client is seeking an experienced and results-oriented Branch Manager to oversee and lead the daily operations of our branch in Dubai. The ideal candidate will ensure high performance in customer service, compliance, and operational excellence while driving the branch’s growth and profitability.

QUALIFICATIONS AND EXPERIENCE

• Proven experience as a Branch Manager in an exchange company for at least 2 years.
• Strong knowledge of exchange operations, remittance services, and UAE Central Bank regulations.
• Excellent leadership, interpersonal, and communication skills.
• Results-driven with a strong focus on customer satisfaction and business growth.
• Proficiency in MS Office and familiarity with financial management systems.
  Job Type: Full-time
  Pay: AED4,000.00 - AED5,500.00 per month

Application Question(s):

• Proven record of achieving target

Experience:

• Branch Manager in Exchange company: 2 years (Required)

• Branch Operations Management: Oversee the daily operations of the branch, ensuring efficiency, accuracy, and compliance with company policies and regulatory requirements.
• Team Leadership: Lead, motivate, and develop the branch team to deliver exceptional customer service and meet performance targets.
• Customer Experience: Ensure a superior customer experience by addressing customer needs, resolving issues promptly, and maintaining high service standards.
• Sales and Business Development: Drive branch sales by promoting company products and services, building strong customer relationships, and identifying growth opportunities.
• Compliance and Risk Management: Ensure strict adherence to AML/CFT regulations and company compliance policies. Implement measures to mitigate risks and maintain operational integrity.
• Financial Performance: Monitor and achieve branch financial targets, including revenue, expenses, and profitability.
• Reporting: Prepare and submit regular reports on branch performance, staff productivity, and customer feedback to senior management.