Branch Manager at Preferred Credit Union

Greenville, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Oct, 26

Salary

0.0

Posted On

20 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Branch Management, Consumer Lending, Staff Supervision, Cash Control, Compliance, Performance Management, Member Relations, Cross-selling, Financial Product Knowledge, Operational Oversight, Leadership, Communication

Industry

Financial Services

Description

Preferred Credit Union is seeking a dynamic leader to join our team as the Branch Manager at our Greenville location. In this position you will be responsible for managing day-to-day operations, supervising and coaching assigned branch staff. You will also lead by example to drive a culture of exceptional service, always working toward the goal of becoming the preferred financial partner of our members for their primary banking needs. In this role you will: * Lead branch personnel by assigning, directing, coordinating, reviewing work, managing schedules, approving timecards, and ensuring appropriate staffing coverage. * Maintain branch operations by overseeing cash control, teller cash verification, compliance with credit union policies, procedures, regulations, and accounting standards, managing supplies, and interior and exterior maintenance. * Support employee performance and development through onboarding, training, staff meetings, performance reviews, coaching documentation, and coordination with the training department. * Handle member complaints and service expectations while keeping leadership informed and requesting support from the COO or other managers when needed. * Drive branch growth and service promotion by training staff on credit union products, cross-selling, marketing objectives, loan and share growth, and recommending improvements to branch policies and procedures. This role requires strong leadership, clear communication, sound judgment, adaptability, and a service-focused mindset. The branch leader must be able to guide and motivate employees, communicate expectations and changes effectively, make thoughtful decisions in operational and member-service situations, adjust quickly to staffing or workflow challenges, and model a positive, professional approach that supports both employees and members. The successful candidate will also possess the following qualifications: * Minimum of five years of consumer lending experience required. * Prior management experience, preferred. * Bachelor's degree in finance, business administration, or a related field preferred. * Proven experience within a financial institution branch. * Strong knowledge of financial products, services, operations, and regulatory requirements. * Demonstrated ability to achieve sales and service targets, with a focus on member satisfaction and relationship building.

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Responsibilities

Manage day-to-day branch operations, including staff supervision, cash control, and compliance with credit union policies. Drive branch growth and member satisfaction through staff training, service promotion, and effective complaint resolution.