Branch Manager at RAKBANK

Abu Dhabi, Abu Dhabi, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

23 Sep, 26

Salary

0.0

Posted On

25 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Branch Management, Financial Target Achievement, Staff Coaching, Compliance Monitoring, Risk Management, Digital Banking Promotion, Customer Relationship Management, KYC/AML Compliance, Operational Auditing, People Management, KPI Monitoring, Business Continuity Planning

Industry

Banking

Description

Functional Responsibilities: * Drive branch performance to meet financial targets through effective sales and service delivery. * Coach and develop staff to ensure high performance and compliance with policies and controls. * Identify operational gaps and implement corrective actions. * Ensure timely communication during incidents to maintain business continuity. * Monitor Quality Management System reports and ensure KPIs are met. * Maintain updated organizational charts and staff access records. * Support Deep Dive Reviews, Risk and Control Self-Assessment, Internal Audits and close findings within defined timelines. * Ensure the staff multi-tasks (within the seniority) and is not stuck to a specified role * Does not have any Operational Losses for the branch Core Responsibilities * Promote digital banking adoption and assist customers in using digital channels for services. * Execute operational tasks with accuracy and within defined timelines. * Continuously enhance personal and team capabilities. * Engage customers professionally to understand and meet their needs Financials * Grow customer base and product portfolio * Encourage cross-selling and referrals * Promote digital banking usage * Ensure to achieve the assigned target and not have shortfalls. Customer Experience * Monitor service quality and turnaround times * Address customer feedback and complaints * Review QMS and Google reviews regularly Risk & Controls * Ensure compliance with KYC, AML, and Operational Procedures * Conduct regular checks and perform surprise checks on the processes that are followed by the Branch Operations and Customer Service * Do a quick check on the Customer Protection Framework policy adhered by the branch * Maintain business continuity readiness * Take appropriate action on the errors that are recorded/marked for Branch Operations and Customer Service * Submit quarterly KRIs to Branch Controls * Monitor error logs and take corrective actions. * Ensure readiness for business continuity and incident reporting. * Ensure to see the adherence of SOPs and Regulatory Compliance across the branch * Manage handovers and KCC submissions during leave periods. * Review loan deferment requests with due diligence. * Resolve proxy account entries and escalate unresolved items. People Management * Foster a motivated and collaborative team environment * Manage leave schedules and training needs * Ensure completion of mandatory e-learning within the stipulated timelines without breach

Responsibilities

Lead and manage branch operations to meet financial targets while ensuring strict adherence to regulatory standards and internal controls. Focus on driving digital banking adoption and delivering exceptional customer service through effective team leadership.