Branch Manager (Regular - M) at RHB Banking Group

Kuala Selangor, Selangor, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

26 Dec, 25

Salary

0.0

Posted On

27 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Sales Management, Customer Service, Compliance, People Management, Strategy and Planning, Coaching, Networking, Cross Selling, Deep Selling, Product Knowledge, Conflict Resolution, Training, Audit Compliance, Market Awareness, Financial Products

Industry

Financial Services

Description

Primary Objective Manage a retail branch that caters to all retail and commercial market segments offering a wide range of products and services in a high growth area • Provide leadership and management to the branch sales and operations teams to deliver the annual sales, growth targets, branch MOP/PBT • Responsible for all loans/financing, wealth, bancassurance, deposit products and capital market products, particularly investment products Strategy and Planning • Develop, implement and manage the branch sales and operations plan to achieve the branch target Sales Management • Set, review and communicate sales targets to all levels of staff across the branch • Review weekly sales targets/activities and identify the need for coaching and direction to ensure targets are met • Maintain awareness of competitor activity and industry best practices • Ensure cross selling (consumer to SME and vice versa) and deep selling (customer PHR) and product neutral selling (between conventional and Islamic products) • Approve quality credits as per approving matrix • Develop and maintain network of business contacts with Affluent/HNI and SME customers People Management • Promote the core values of the Bank • Empowered to hire, propose promotion and termination of staff, propose salary increment and adjustment for staff as per HR approving matrix • To adequately train and develop branch staff Customer Service Management • Ensure clear customer focus high customer service standard, in line with the quality and standards set by the Bank • Resolve customers’ complaints and attend to requests in a timely manner Compliance • Ensure no adverse reports on the Branch audit findings • Ensure compliance of policies and procedures set by the Bank A mantra for our clients, customers, partners and every member of the RHB family. Yes, you. Our employees are one of the reasons we are here today. Dynamic, forward-thinking and progressive, there is a reason why we are an award-winning financial institution. Join us today and be a part of a winning family. At RHB, we take pride in our people and our teams. Great relationships built on trust, a 'leading it right' environment, challenging assignments and a culture of excellence are the pillars to the dynamic and diversified workplace we call home. As we grow towards realising our aspirations, we promise a workplace built on the five pillars – RHB Cares; RHB Leads; RHB Inspires; RHB Progresses; and RHB Rewards.

Responsibilities

The Branch Manager is responsible for managing a retail branch, leading sales and operations teams to achieve growth targets. They oversee various financial products and ensure high customer service standards while maintaining compliance with bank policies.