Branch Manager

at  Roberts Farm Equipment Sales Inc

Roberts Farm Equipment Sales Inc. is currently seeking full-time permanent Branch Manager to lead the team and day-to-day operations at our Lucknow, ON location!
The Branch Manager, is responsible for overseeing the day-to-day operations of the Lucknow branch, including managing sales staff, driving sales, ensuring excellent customer service and meeting financial goals by supervising all activities within the branch.
This position offers a rewarding career in the agriculture/construction industry as well as a competitive compensation package including a company vehicle, flexible extended health care benefit, RRSP match, store discounts and commission bonus pay!

EDUCATION & EXPERIENCE

• Completion of secondary school or equivalent is required
• University degree or college diploma in Business Administration, Sales and Marketing Agricultural Technologies or a related field is considered an asset
• Minimum of 5 to 8 years’ experience in a similar position related to sales and supervision
• Experience in high volume sales prospecting/lead generation is required
• Must have a working knowledge of Agricultural/Construction practices and equipment
• Must be comfortable with current technology. Proficient with the following computer
• environments: Current Windows Operating Systems, Microsoft Office and Internet Explorer

SKILLS & ATTRIBUTES

• Strong leadership and team management skills
• Well-developed analytical and problem-solving skills and the ability to think outside the box
• Excellent interpersonal and communication (written & verbal) and listening skills
• Ability to effectively manage a results-oriented sales team
• Effectively train other staff, when required
• Must be highly organized and disciplined with strong attention to detail
• Self-starter with the ability to work independently and as a team
• Demonstrates a professional demeanor, respect and commitment to customer service excellence
• Displays a sense of urgency when tackling issues
• Ability to maintain confidentiality of pertinent data

Branch Management – 30%:

• Provides effective leadership to the sales team, fostering a positive and collaborative work environment, promoting teamwork and employee development.
• Responsible for assisting the Department Managers with resolving store employee and customer issues. Escalates issues to Department and Operations Managers as required.
• Takes a proactive approach to resolving customer issues, addressing customer inquiries, concerns, and requests in a timely and professional manner.
• Collaborates with Branch Department Managers and other team members to identify new business opportunities and expand the customer base.
• Implements and maintains customer satisfaction programs to enhance overall client experience.
• Oversees day-to-day operations, ensuring efficient inventory management, optimal levels and product availability, timely order fulfillment, and effective delivery to customers.
• Initiates and documents all store-to-store equipment transfers to ensure proper level of inventory for all available product lines.
• Implements and enforces company policies and procedures to maintain compliance and operational excellence.
• Manages the facilities and sales budget, monitoring expenses and revenue to achieve financial goals.
• Analyzes financial reports and key performance indicators to make informed business decisions.
• Stays abreast of industry trends, competitor activities, and market dynamics to identify business opportunities.
• Implement strategies to achieve revenue targets and market share growth.
• Participates in the JHSC and conducts monthly inspections of fire extinguishers and health and safety walk-through.

Facility Management:

• Oversees the day-to-day maintenance of all buildings, equipment, and systems to ensure they are in good working condition.
• Ensures the facility complies with local, provincial and federal regulations regarding health and safety.
• Implements safety protocols, conduct safety audits, and ensure all safety equipment is regularly inspected.
• Manages the budget for facility-related expenditures, including maintenance, utilities, and equipment. Make cost-effective decisions while maintaining the quality of the facility.
• Works with external vendors and contractors for specialized repairs, cleaning services, security, and other outsourced facility management tasks. Negotiate contracts and ensure timely completion of work.
• Oversees the security of the facility by managing access control systems, security personnel, and surveillance equipment. Ensure the safety of the premises, employees, and visitors.
• Manages and maintains inventory for all equipment, tools, and assets used in the facility. Ensure timely repairs and replacements when needed.
• Manages emergency response plans for the facility, including fire drills, evacuations, and response to natural disasters or other emergencies.
• Responsible for the cleanliness and orderliness of the facility by managing housekeeping staff or services. Implement cleaning schedules and ensure high standards of hygiene and presentation.
• Oversees facility-related projects such as renovations, upgrades, or expansions. Coordinate timelines, budgets, and resources to ensure successful project completion.
• Communicates with employees regarding facility-related issues, updates, and maintenance schedules. Address any concerns or requests related to the facility.

Sales Management – 60%:

• Responsible for the direct management of sales staff at designated location.
• Monitors and evaluates sales employees’ performance and addresses performance issues as required. Works with sales team to set annual sales objectives and distributes leads.
• Assists in mentorship, training and succession planning for branch sales staff.
• Oversees day-to-day operations of branch sales department, ensuring efficient inventory management, optimal levels and product availability, timely order fulfillment, and effective service delivery.
• Primary point of contact for the Branch Sales department, works in collaboration with the Department Managers and, when necessary, the Operations Managers.
• Responsible for reviewing and approving the branch sales contracts and equipment orders for branch Sales Representatives, as per the department criteria.
• Responsible for ensuring all Sales Agreements are completed properly with all information
• Sign off on all worksheets to ensure proper programs and margins are applied and all paperwork is completed.
• Evaluates branch trade values and confirms programs. Updates trade information in business system.
• Responsible for the initial analysis of sales inquiries, feasibility review, and for obtaining all the necessary and required information to ensure an accurate quote.
• Prepares accurate and timely sales information and reports for the Manager of Sales Operations, as required.
• Works in collaboration with the Manager of Sales Operations on equipment ordering for each applicable product line.

Sales – 10%:

• Interacts with customers by phone, in person, and via email to ensure customer’s inquiries are addressed and optimal customer service is provided
• Completes sales quotes and sales contracts in a timely and accurate manner while following standard operating procedure
• Sells equipment according to the company’s policies and practices
• Reviews equipment contracts following the completion of a sale
• Sells equipment according to acceptable practices and maintain levels of gross profit
• Responsible to know all products’ availability, use, benefits and pricing structures
• Executes on monthly and yearly sales and profit goals
• Creates sales agreements and finance contracts, forwards to customer for approval.
• Complete sales quotes and invoices in a timely manner