Branch Manager Success at BOQ Group

City of Cockburn, Western Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

31 Jul, 26

Salary

0.0

Posted On

02 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Coaching, Mentoring, Lending, Financial services, Customer service, Operational excellence, Risk management, Business growth, Digital banking, Stakeholder management, Team development, Compliance, Community engagement, Performance management

Industry

Financial Services

Description

About the role Take the next step in your career with a bank that is growing and transforming! As the Branch Manager, you’ll be at the heart of BOQ Group’s retail transformation journey—leading a team that’s passionate about delivering exceptional customer experiences and driving business growth. Your day-to-day will be a vibrant mix of coaching and mentoring your team, overseeing lending activities, and ensuring operational excellence across the branch. You’ll be the go-to leader for customer service standards, compliance, and community engagement, while also championing the adoption of digital banking platforms and innovative ways of working. From opening the doors each morning to reviewing lending pipelines, managing risk, and connecting with local businesses, you’ll be hands-on in every aspect of the branch’s success. You’ll identify opportunities to improve performance, streamline operations, and build meaningful relationships that strengthen BOQ’s presence in the community. This is a role for someone who thrives in a fast-paced, agile environment and is ready to lead with purpose and energy. About You You’re a seasoned personal lender or experienced Branch Manager who’s ready to lead from the front. You bring a strong foundation in financial services and lending, paired with a natural ability to inspire and develop high-performing teams. You’re driven by results, but equally passionate about creating a positive culture where people feel supported and empowered. Agile and curious, you embrace change and are always looking for ways to improve. You’re customer-obsessed, with a sharp eye for operational detail and a genuine desire to help your community thrive. You’re excited by the opportunity to shape the future of retail banking—bringing your enthusiasm, open-mindedness, and leadership to a team that’s ready to grow with you. About us BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees. Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities. BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve. In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group. Our perks At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth. Our comprehensive benefits package is designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion. Here are just some of the fantastic perks you can enjoy as part of our team: Flexible working arrangement - Balance your work and personal life with ease. Discounted financial products - Enjoy exclusive rates on our financial services across the Group. Salary sacrificing options - Maximise your take-home pay with our salary packaging options. Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries. Purchase additional annual leave - Need more time off? You can buy extra leave days. Discounted private health insurance plan - Take care of your health with our special rates. Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your family Access to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups. Pride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index. We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community! How to apply To apply for this role, follow the links. BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply. We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process. If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks. Please no agency applications. Find out why BOQ Group is a great place to work and about our commitment to inclusion. Learn about BOQ Group BOQ Group embraces an inclusive culture where we all belong. Find out more about BOQ Group's Commitment to Inclusion. We're always looking for passionate and talented people to join our growing BOQ Group team! Learn about our recruitment process. The BOQ Group talent team is made up of customer-centric talent professionals with extensive recruitment experience between them. They live and breathe the BOQ way and are dedicated to guiding you along the recruitment process, from start to finish. Meet the BOQ Group Talent Acquisition team. Smaller Bank, Bigger Opportunities. Turn possibilities into reality by kick-starting your career with our BOQ Group Summer Internship program. Learn more about our Summer Internship program.

Responsibilities

The Branch Manager is responsible for leading a team to deliver exceptional customer experiences while overseeing lending activities and operational excellence. They will drive business growth, manage risk, and champion digital banking platforms within the local community.