Branch Manager at Torrington Savings Bank

Burlington, Connecticut, United States -

Full Time

Start Date

Immediate

Expiry Date

14 May, 26

Salary

0.0

Posted On

13 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Branch Operations, Sales Goals Management, Staff Coaching, Retail Banking, Loan Origination, Account Opening, Cross Selling, Performance Evaluation, Problem Solving, Communication, Supervision, Compliance, Security Policies, Networking, Community Engagement

Industry

Banking

Description

Description Overview: Fosters and maintains a positive customer centric culture in the branch to serve customers in a friendly courteous and efficient manner. Coaches staff members to reach their highest potential in customer experience and operational skills. Participates in networking and community events with the purpose of identifying leads and bringing brand awareness to the respective market. Partners with internal sales departments in joint calling efforts with the intent of acquiring, growing, and retaining customers. Supervises branch operations. Manages branch service to sales goals through individual and team efforts. Fluent in all Retail banking functions. Primary Accountabilities / Responsibilities: Ensures the proper operation and maintenance of all aspects of the branch by: Distributing and ensuring timely and accurate completion of daily work Ensure all branch personnel provide a high level of courteous customer service. Ensures timely completion of all required training. Ensures branch personnel comply with all policies, in particular, security policies, cash limit policies and the Bank Secrecy Act. Assures proper maintenance of branch property within authorized scope. Significant individual and team contribution to branch sales and service activities including: Assist customers by using a consultative approach to determine their banking needs and recommend appropriate products and services. Attends networking and community events to bring awareness of the Bank to the respective market. Participate in joint calling efforts with business partners. Open all deposit account types and process CD renewals. Open new retirement plans and process requests for transfers, rollovers and required distributions. Actively Cross sells other bank products and services. Origination of mortgage, consumer, and collateral loans, including preparation of prequalification letters of mortgages Ensure branch personnel provide superior customer service by adhering to bank service standards. Coach team on effective operational, sales, and service techniques to meet branch sales and service goals Other responsibilities as required. Requirements Knowledge and Skill Requirements: 4-6 years of Retail banking experience and strong knowledge of branch operations in management or supervisory capacity Effective listener and communicator Ability to problem-solve and make sound decisions, following Bank guidelines Confidentiality of customer and Bank proprietary information a must Supervisory Responsibilities: Interviewing applicants and making routine employment decisions. Assigning work, providing training, and guiding and advising staff, as necessary. Resolving routine personnel problems. Strong emphasis on coaching/mentoring to prepare staff for greater responsibilities. Providing constructive and timely feedback. Conduct timely performance evaluations. Work Environment/Physical Demands/Condition Requirements: Busy office environment, with moderate noise: computers, printers, phones, and light traffic. Must be able to focus and not be easily distracted. Must be able to sit for at least 70% of the workday. Movement is required between workstations, offices, vaults, lobby, etc. Must be able to see computer screen and read documents. Ability to lift 10 lbs. Ability to travel to other Bank offices, branches, offsite meetings, company related functions, etc. with short notices. Equipment Used: General office equipment: Computer, Telephone, Mobile devices, Scanner Information Security Responsible for actively protecting the confidentiality of customer information and computer systems used in the bank by: Remaining alert to and reporting malicious or suspected malicious email. Participating in training opportunities to ensure continued protection of customer data. Provide feedback where possible to help improve the Bank’s security culture. Responsible for maintaining confidentiality of all sensitive information. Compliance: Satisfactorily completes all required compliance training and complies with all regulations which apply within the scope of the position.

Responsibilities

The Branch Manager fosters a positive, customer-centric culture, coaches staff on customer experience and operational skills, and participates in networking to identify leads and build brand awareness. They supervise branch operations, manage service to sales goals, and ensure compliance with all bank policies, including security and BSA regulations.