Position: Branch Manager Trainee
Company: Mariner Finance
Location: On-site/in office
Hours: Full time- 40 hours per week
Program Length: 14 months

SUMMARY:

This is a comprehensive Training Program where you will learn all aspects of Branch Operations during a 14-month time period. During this time, you will shadow the Branch Manager in daily operations to learn sales, collections, audits, lending, and management responsibilities. You will have the opportunity to visit multiple branches, gain experience through branch management practice assignments, and then choose where you will become a full time Branch Manager at the completion of your program!

REQUIREMENTS:

• Bachelor’s degree or Military rank of E-4, W1, O3 or above.
• GPA of 3.0 or higher.
• Willingness and ability to relocate once program is completed in 14 months.
• Capacity to travel for a week or longer during the program.

PREFERRED QUALIFICATIONS:

• Sales and customer service experience.
• Internship or work experience in the consumer lending or financial services industry.
• Bilingual fluency in Spanish and English.
• Effective communication skills.
• Experience with technology-based systems and programs.
• Ability to complete tasks in a timely and accurate manner.
• Demonstrated problem-solving skills.
• Interest in the consumer lending industry.
• Work in a fast-paced environment.

• Provides quality service to existing and prospective customers seeking loans.
• Achieves consistent results and meets expected individual and branch goals related to the sale of company products and services.
• Exercises lending authority when reviewing and approving applications and uses product knowledge in offering loan solutions that meet customer need.
• Takes initiative in learning the lending and collection job functions and duties of all branch personnel during the Branch Manager Training Program.
• Assists management in proactive daily task assignment to ensure branch is structured to provide quality customer service level.
• Manages approval of exceptions to policy as authorized by management based on the nature of exception, retention needs, and related factors. Uses problem-solving skills to resolve product, service, and policy-related obstacles for customer.
• Acts proactively in the retention and maintenance of existing accounts by placing inside sales calls to help develop awareness of other products and services.
• Assists Branch Manager in the management of multiple priorities with existing and potential customers, initiates contact with customers to acquire additional financial information, completes reports, and communicates/resolves problem situations.
• Exercises authority to ensure policies and procedures are met when monitoring/approving monthly expenses using annual business plan. Assists manager in review of branch income statement and implementing action plans based on analysis.
• In manager’s absence, provides leadership to branch team and coordinate functions and daily operational issues through communication with the District Manager/AVP.
• Performs relief assignments in other markets across the organization to practice and demonstrate learned skills.
• May perform additional functions depending on market demand and branch staffing in order to provide consistent quality customer service. Other functions include but are not limited to: collecting payments, completing and processing loan applications, contacting customers for late payments, cashiering, answering phone, photocopying, filing, etc.
• Must obtain applicable, required licenses to sell insurance products offered to customers by the branch.