Branch Manager at TRESCAL SINGAPORE PTE LTD

Cornelius, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Oct, 26

Salary

0.0

Posted On

10 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Lab Operations Management, ISO/IEC 17025 Compliance, P&L Management, Calibration Services, Team Leadership, Quality Control, Metrology, Budgeting, Customer Relationship Management, Resource Allocation, Performance Metrics, Corrective Actions, Technical Coaching, Workflow Management, Financial Analysis, Audit Support

Industry

Commercial and Service Industry Machinery Manufacturing

Description

Description The Branch Manager oversees all operational, technical, and business functions of the calibration laboratory. This role ensures high-quality service delivery, operational efficiency, financial performance, and a positive customer and employee experience. The Branch Manager leads a team of technicians and support staff while maintaining compliance with ISO/IEC 17025 and company standards. Essential Duties and Responsibilities · Oversee day-to-day lab operations, including scheduling, workflow management, and resource allocation. · Ensure full utilization of technician capabilities and manage overtime to meet customer expectations. · Monitor production, turnaround times, and overall team performance; provide weekly and monthly operational reports. · Maintain a safe, organized, and compliant work environment, including adherence to health, safety, and ISO/IEC 17025 requirements. · Lead continuous improvement initiatives to enhance efficiency, quality, and customer satisfaction. · Quarterly in-person customer site visits to discuss current and future services and opportunities. · Work closely with the sales teams to assist in evaluating new and existing business opportunities. · Ensure accuracy and reliability of calibration services through strong quality control practices. · Support and participate in internal and external audits; address nonconformities and implement corrective actions. · Oversee calibration of lab standards and assist technical and QA teams with metrology-related issues. · Review warranties, evaluate technical concerns, and resolve escalated calibration challenges. · Lead, mentor, and develop technicians and support staff; provide coaching, training, and performance feedback. · Participate in hiring, onboarding, and performance reviews. · Foster a positive, collaborative, and high-performance work culture. · Build and maintain strong customer relationships; understand requirements, resolve concerns, and ensure exceptional service. · Identify growth opportunities and collaborate with sales teams to expand the customer base. · Manage branch P&L, including budgeting, expense control, and financial analysis to ensure profitability. · Track and report key performance metrics, providing insights and recommendations for improvement. · Perform other duties as assigned to support branch success. Requirements · High school diploma or GED required · Military PMEL/TMDE/GPETE training or an Associate’s Degree in Electronics or related technical field preferred. · Minimum of 5-10 years of experience in a technical or operations-focused environment, including at least 2-5 years of leadership experience. · Hands-on experience calibrating test and measurement equipment preferred. · Ability to educate on calibration services · Working knowledge of ISO/IEC 17025 requirements. · Proficiency with Microsoft Office and general computer applications. · ASQ CCT certification or equivalent training is a plus. · Exposure to budgeting, quoting, or cost control preferred · P&L or operational management experience preferred

Responsibilities

The Branch Manager oversees all operational, technical, and business functions of a calibration laboratory to ensure high-quality service and financial performance. This includes leading a team of technicians, maintaining ISO/IEC 17025 compliance, and managing the branch's P&L.