Full job description

Branch Manager

East Riding, Yorkshire

Up to £36K per annum plus benefits

Are you a customer centric, experienced leader seeking a new challenge?

Our client is a well-established, mortgages and savings provider, really putting their members first and continuing to improve their market offerings and customer experience. They have an exciting opportunity for a Branch Manager, where you will be leading the Savings Operations function, working with the Head of Product and Customer Outcomes to deliver an efficient, compliant and member focused savings service.

The Branch Manager will shape and deliver the savings strategy, identifying opportunities to improve operational, products, processes, customer journeys, communications and technology.

Duties will include:

• Building a strong performance culture through clear objectives, regular coaching, effective one-to-ones, training plans and taking accountability for service, quality, productivity and member outcomes.
• Using MI to monitor service levels, work volumes, errors, complaints, retention, digital adoption and customer feedback, using insight to improve performance, capacity planning, and customer outcomes.
• Building and delivering digital growth by encouraging appropriate customer use of online savings services, identifying barriers to adoption, and working with colleagues to improve guidance, processes and customer confidence.
• Working with Compliance and Marketing to ensure customer-facing documents, website content and operational communications are accurate, clear, fair, not misleading and aligned to approved processes.

The successful individual will possess:

• Previous experience within retail financial services – within a branch manager or assistant branch manager role.
• Previous leadership experience

Due to the nature of the role, the Branch Manager will be on-site 4 days per week, with 1 day working remotely.

Along with a competitive salary, you would also be entitled to 25 days holiday, pension contribution and more! If this sounds like your next role, please apply today!