Business Unit / Team: Chief Operating Office, Customer Services
Salary range: £32,800 - £49,200 DOE + red-hot benefits
Location: Coventry
Contract Type: Permanent, 35 Hours Full Time
Our Team
The core role of our Leaders is to deliver the very best performance through their people by keeping our Purpose, Strategic Aims and Values & Behaviours at the heart of all they do whilst developing their team with stretching goals to build capability and ambition.
A brilliant opportunity has arisen in our Branch network for a Branch Manager in our Coventry Branch. Our Branches are our front line, where we meet our customers and help them every single day. We pride ourselves on creating an amazing customer experience.
You’ll have the drive to deliver results and continually look to improve branch performance and effectiveness. You will coach, develop and manage colleagues, enabling them to achieve objectives and personal goals. To succeed you’ll need to be able to demonstrate the ability to motivate others, challenge colleagues to continually improve and strive to fulfil their potential and achieve things they never thought possible.
Above all, we’re looking for someone who is comfortable operating in a digitally-led environment with an aptitude for technology and the confidence to show others how. Your self-motivation, positive and enthusiastic ‘can do’ attitude sets you apart from the rest and your ability to be flexible and adaptable knows no limit.

What you’ll be doing

• Supporting your team to create a superior customer experience
• As a Virgin Money ambassador, you’ll drive the culture and embed by our Purpose principles ensuring that our people display the values, behaviours and actions required to help customers be Happier about Money
• Responsible for the overall performance of the Branch, and contribution to the Personal Distribution and Area goals, which will be both challenging and immensely rewarding
• Motivating and leading your team is a big part of this role to ensure you create sustainable returns, by doing the right thing, treating customers fairly, and developing your people to reach their full potential in our ever-changing Digital world
• Taking responsibility, as we’re a regulated organisation, we need you to work within the appropriate policies and procedures to keep our customers and business safe
• Working as part of a large diverse team in a modern and comfortable environment where everyone works together to make a difference in our local community
• Using your strong leadership, as well as your drive and direction to grow strong and ensure your team provide the very best experience to your customers
• Part of the area leadership team and your contribution will not only be valued but also aid you in your own personal development

We need you to have

• Strong people leadership and coaching skills, with a proven track record of success
• A passion for exceptional customer experience, gained in a retail banking environment
• Superb communication and listening skills, and general ability to impress with your professional manner and actions
• The passion to be a Virgin Money ambassador, driving culture, our Purpose and our values
• SME knowledge of our retail products and services as well as our digital tools
• The ability to manage and communicate change effectively whilst driving all activities through our Purpose Lens
• A flexible working approach to suit customer needs and business demands.
• Experience of managing a successful team delivering to deadlines, targets as well as team and company goals

Red Hot Rewards

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more.
• Up to five extra paid well-being days per year.
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
• Market-leading pension.
• Free private medical cover, income protection and life assurance.
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.

And there’s no waiting around, you’ll enjoy these benefits from day one.
If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible.
Say hello to Virgin Money
Virgin Money is so much more than just a bank. As part of the Nationwide group, together we’re the UK’s first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider.
Be yourself at Virgin Money
At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.
As a Disability Confident Leader, we’re committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com
Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants.
Now the legal bit
Although some of our roles allow you to be based anywhere in the UK, we’ll need you to confirm you have the right to work in the UK.
If you’re successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years’ worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we’ll ask for six years of regulatory references, and once in the role, you’ll be subject to periodic employment checks

• Supporting your team to create a superior customer experience
• As a Virgin Money ambassador, you’ll drive the culture and embed by our Purpose principles ensuring that our people display the values, behaviours and actions required to help customers be Happier about Money
• Responsible for the overall performance of the Branch, and contribution to the Personal Distribution and Area goals, which will be both challenging and immensely rewarding
• Motivating and leading your team is a big part of this role to ensure you create sustainable returns, by doing the right thing, treating customers fairly, and developing your people to reach their full potential in our ever-changing Digital world
• Taking responsibility, as we’re a regulated organisation, we need you to work within the appropriate policies and procedures to keep our customers and business safe
• Working as part of a large diverse team in a modern and comfortable environment where everyone works together to make a difference in our local community
• Using your strong leadership, as well as your drive and direction to grow strong and ensure your team provide the very best experience to your customers
• Part of the area leadership team and your contribution will not only be valued but also aid you in your own personal developmen