BRANCH MANAGER - WONDER AUTO & TIRE

This position is at Wonder Auto & Tire Centre Fredericton (Avonlea court) which is part of Shift Auto Group. Shift Auto Group consists of Fredericton Mitsubishi, Volvo Cars New Brunswick, Miramichi Kia, 5 ReCar locations, St Croix Auto, Velocity Autobody & 11 Wonder Auto locations.
As a trusted name in automotive service, Wonder Auto & Tire Centre is known for top-quality repairs and customer-first service. We’re looking for a strong leader with automotive experience to drive operational efficiency, lead a skilled team, and deliver excellent customer experiences.
As Branch Manager, you will oversee all day-to-day operations of the Fredericton (Avonlea court) location. Your primary responsibilities will include driving operational efficiency, leading a high-performing team, maintaining customer satisfaction, and meeting profitability goals. This role is ideal for someone with a background in the automotive industry, a natural ability to lead, and a commitment to exceptional service.

CUSTOMER EXPERIENCE

• Maintain high standards of customer service and resolve customer issues promptly.
• Implement strategies to improve customer satisfaction and loyalty.
• Oversee appointment scheduling to enhance service flow and reduce wait times.

QUALIFICATIONS

• Previous experience as a Branch Manager or in a senior leadership role within the automotive industry.
• In-depth knowledge of automotive repair and maintenance.
• Strong leadership and team management capabilities.
• Excellent communication and customer service skills.
• Financial acumen with the ability to manage budgets and analyze performance metrics.
• Strong problem-solving and decision-making abilities.
• High level of integrity and a customer-centric approach.