BRANCH OFFICER at Millicom (Tigo)

San Ramón, Alajuela Province, Costa Rica -

Full Time

Start Date

Immediate

Expiry Date

05 Jul, 26

Salary

0.0

Posted On

06 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Sales, Conflict resolution, Effective communication, Negotiation, Problem solving, Microsoft Office, Word, Excel, Power Point, Outlook, Telecommunications, Retail, Billing support, Technical support

Industry

Telecommunications

Description

Would you like to help us achieve our purpose of connecting more people, improve their lives and develop our communities? If so, Tigo is for you! We believe in innovation, we adapt and are agents of change. Our customers are at the center of everything we do. Come and grow with our team, where together we will transform lives and communities. Additionally, you will have the opportunity to participate in challenging projects and bring your innovative ideas. This is your opportunity, come and be part of Sangre Tigo! Apply right now! BRANCH OFFICER PRINCIPALES RESPONSABILIDADES / FUNCIONES Asegurar la retención de clientes según las métricas requeridas. Gestionar la venta de productos y servicios, asegurando el cumplimiento de los objetivos comerciales. Atender a los clientes en la tienda de manera cordial y profesional. Brindar información y asesoría sobre los productos y servicios de Tigo (internet, televisión, telefonía fija, planes móviles, etc.). Resolver dudas, problemas técnicos básicos y consultas de facturación. Procesar solicitudes de contratación, renovaciones, cambios de plan, retención de cliente y cancelaciones de servicios. Realizar seguimiento a clientes para garantizar la satisfacción y fidelización. Cumplir con los procedimientos y políticas de la empresa en cuanto a atención al cliente y ventas. PREPARACIÓN ACADÉMICA Bachiller en Educación Media Ingles a nivel intermedio (preferiblemente) EXPERIENCIA Experiencia mínima de 1 año en atención al cliente, ventas o puestos similares (preferiblemente en telecomunicaciones o retail). CONOCIMIENTO TÉCNICO Indispensable: Manejo de Microsoft Office (Word, Excel, Power Point y Outlook) Deseable: Manejo de conflictos PRINCIPALES COMPETENCIAS INDISPENSABLES Comunicación efectiva Negociación, Orientación al cliente y resolución de problemas. Apego a principios y valores DESEABLES Adaptar y responder al cambio Manejo de las presiones y los reveses We are a regional brand, with a presence in 15 countries in Latin America and Africa, in which we offer internet services, cable television, fixed telephony, among others. At the Latin American level, Tigo operates in Costa Rica, Guatemala, El Salvador, Honduras, Nicaragua, Panama, Colombia, Bolivia and Paraguay. Tigo has been present in Costa Rica since 1982 under the name Cable Color and it in 2012 we transformed into what is today our Tigo brand, and we became part of Millicom International S.A (MIC). Our purpose is to build the digital networks that connect people, improve lives and develop communities. Through these digital networks we create connections that drive business success, open doors to knowledge and contribute to increasing productivity in the markets and communities where we operate. Always leading responsibly, fostering an environment in which our work team, clients and communities are our center The values that identify us and unite us as One Only Tigo are defined by our Sangre Tigo culture, which makes us feel proud of our company, its history and always leads us to act with integrity, making things happen the way correct and giving 1000% for our clients. Through all our actions we seek innovation, we work as a team and value our differences, creating an inclusive environment where Together We All Win. We invite you to live our Tigo Blood as part of our Tigo Costa Rica team Start now and find out about the job opportunities we have for you !! Millicom | Tigo is proud to be an Equal Employment Opportunity employer committed to a diverse workforce and nondiscrimination policy in all aspects of employment. We provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a disabled veteran or other protected veteran, or any other protected characteristic, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. About us At Millicom (Tigo) we work together with a purpose: we build digital highways that connect people, improve lives and develop communities. Through connectivity and digital services, we give access to the digital world to more than 45 million people and thousands of companies, building a prosperous future. At the center of our purpose are more than 19 thousand employees who live our 'Tigo Blood' every day, that passion that moves us to give 1,000% for our customers. They are the soul of Tigo. Whether you are looking for your first work experience or want to continue developing your professional potential, we invite you to join our team! Tigo is where the brave build the future. We want to do it with Tigo!

Responsibilities

The Branch Officer is responsible for managing product and service sales while ensuring customer retention and meeting commercial objectives. They provide professional in-store assistance, resolve technical and billing queries, and process service contracts and renewals.