Branch Operations Administrator at Central Pacific Bank

Honolulu, Hawaii, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Jul, 26

Salary

61122.0

Posted On

08 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Administrative support, Recordkeeping, Reporting, Scheduling, Coordination, Document preparation, Data tracking, Meeting logistics, Presentation preparation, Active listening, Oral communication, Written communication, Action oriented, Solution oriented, Thoroughness, Office equipment operation

Industry

Banking

Description

Position Function: The Branch Operations Administrator (BOA) provides administrative and coordination support to the Branch Operations & Development Manager and Branch Banking leadership. This role supports the Branch Operations & Development function through accurate recordkeeping, reporting, scheduling, and coordination of Branch Certification, the Universal Banker Management Training (UBMT) Program, and other branch development initiatives. The BOA is also a primary administrative resource for program logistics, training coordination, sales and development tracking, career planner support, and document preparation related to branch operations and development activities. Key Responsibilities Administrative Support – Branch Operations & Development (35%) * Provides general administrative support to the Branch Operations & Development Manager and team, including calendar coordination, meeting logistics, minutes, and follow-up tracking. * Maintains organized electronic files for Branch Certification tools, certification schedules, UBMT materials, development program documents, training resources, reports, presentations, and project artifacts. * Assists with preparation of reports, presentations, dashboards, and summaries for Branch Banking leadership and other stakeholders (e.g., certification results, UBMT progress, staffing/development updates, action item logs). * Updates and maintains trackers and logs related to certification follow-up, UBMT participation, development plans, workshops, action items, and program milestones as directed. * Assists with gathering documentation requested for leadership reviews, program planning, and management updates. Branch Certification Coordination (25%) * Serves as the primary administrative coordinator for the Branch Certification Program. * Coordinates certification schedules, branch visit calendars, pre-work distribution, confirmations, follow-up reminders, and tracking of completed reviews. * Consolidates certification checklists, reports, and supporting documentation for review by the Branch Operations & Development Manager. * Maintains certification status trackers, remediation logs, and supporting records to ensure issues and follow-up items are documented and current. * Assists with preparing summary reports and presentations related to certification activity, trends, and follow-up items. UBMT, Sales & Development Program Coordination (25%) * Acts as a primary administrative resource for the Universal Banker Management Training (UBMT) Program and other branch development initiatives. * Coordinates program logistics including schedules, training sessions, participant rosters, invitations, workshop materials, attendance tracking, and follow-up communications. * Assists with maintaining development trackers for UBMT participants, Universal Bankers, and Assistant Managers, including progress toward program milestones, training completion, and development activities. * Supports preparation of training materials, development resources, sales support materials, and workshop documents based on content provided by subject matter experts and managers. * Assists with tracking sales, referral, and development-related metrics used to support coaching discussions, workshops, and program reviews. * Supports maintenance of branch career planners and related development tools by updating documents, formatting revisions, and preparing materials for review and rollout. Other Support Duties (15%) * Assists with coordinating meetings, workshops, development sessions, and training events for Branch Certification, UBMT, and other branch operations/development initiatives. * Supports preparation of materials for branch leadership meetings, AM meetings, development sessions, and other operational workshops. * Assists with compiling information for special projects, process improvements, and leadership requests as assigned. * Performs other job-related duties as assigned. Performs all duties and interacts with internal and external customers in a manner that is expressly aligned with the Company's Core Values of approaching all actions with a “Voyaging Spirit” and being “Positively Ohana”. Exhibits core competencies that result in consistent delivery of positive Customer Interactions, Empowerment and Ownership and demonstrates key professional and performance skills such as Active Listening, effective Oral and Written Communication, Action and Solution Oriented and Thoroughness. Minimum Qualifications: Education: * H.S. Diploma or GED equivalency required. Experience: * 3+ years of administrative, operations, or banking experience. * 2+ years of related experience (banking or corporate operations preferred). Physical Requirements & Working Conditions: * Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated. * Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications. * Must be able to clearly communicate verbally and in writing with all internal and external customers. Must also be able to hear sufficiently to engage in daily discussions and interactions. * Must be able to read and understand bank-related documents. * Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time. Must also be able to adapt to different work environments as needed to perform the job. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Responsibilities

The Branch Operations Administrator provides administrative support to branch leadership, including recordkeeping, reporting, and scheduling for development programs. They coordinate logistics for certification and training initiatives while maintaining trackers and preparing documentation for management reviews.