Branch Operations Associate Manager (LO) - Billings Homestead Park at Wells Fargo

Billings, Montana, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jun, 26

Salary

0.0

Posted On

07 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Risk Management, Operations Supervision, Customer Service, Performance Management, Issue Resolution, Relationship Building, Scheduling, Decision Making, Regulatory Interpretation, Coaching, Team Development, Talent Management, Hiring, Resource Allocation, Cash Handling, Loan Originator Compliance

Industry

Financial Services

Description

Why Wells Fargo: Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it – Wells Fargo once again ranked in the top three – making us the #1 financial services employer – on the 2025 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. Join us! About this role: Wells Fargo is seeking a Branch Operations Associate Manager (LO) for our National Branch Network as part of the Consumer, Small & Business Banking division. Learn more about the career areas and business divisions at wellsfargojobs.com. In this role you will: Lead and supervise risk and the operations of teller functions to deliver exceptional customer service and colleague experience, and ensure timely completion, quality, and compliance in teller functions Provide feedback and present ideas for improving customer service and colleague experience, and related performance management process and tools Perform operational and customer support tasks Provide excellent customer service, engage customers in conversations, and build relationships with them Manage the schedule and the daily operations of the teller line Make decisions and resolve issues related to daily operations of the teller line, under direction of regional banking management Leverage interpretation of applicable regulations, policy and procedure requirements, and audit and escalation procedures Support customers and employees in resolving or escalating concerns or complaints Collaborate and consult with branch employees, colleagues, and mid-level managers Interact directly with customers Coach, motivate, and develop a diverse team of direct reports to achieve full potential and meet established business objectives Manage allocation of people and financial resources for branch operations Mentor and guide talent development of direct reports and assist in hiring talent This LO position has customer contact and job duties which may include needs assessing and referring those customers interested in a dwelling secured product to a SAFE team member. This position includes assisting customers without taking an application and without offering or negotiating terms of a dwelling secured transaction. Individuals in a LO position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below Required Qualifications: 2+ years of experience assessing and meeting the needs of customers or helping with issue resolution, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education 1+ years of Leadership experience Desired Qualifications: Leadership skills including the ability to build, develop, and motivate a diverse work team Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues Customer service, operations, or financial services management experience within a high volume, fast-paced and constantly changing environment Ability to educate and connect customers to technology and share the value of mobile banking options Ability to interact with integrity and professionalism with customers and employees Knowledge and understanding of laws and regulations pertaining to the banking industry Knowledge and understanding of retail compliance controls, risk management, and loss prevention Ability to work effectively under pressure, meet deadlines, exercise independent judgment, and use critical thinking skills Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting Cash handling experience Job Expectations: Ability to work a schedule that may include most Saturdays Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness, and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness. However, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary This position is not eligible for Visa sponsorship 2235 Grant Rd BILLINGS, MT 59102 Posting End Date: 8 Mar 2026 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $1.9 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 34 on Fortune’s 2024 rankings of America’s largest corporations. In the communities we serve, the company focuses its social impact on building a sustainable, inclusive future for all by supporting housing affordability, small business growth, financial health, and a low-carbon economy. News, insights, and perspectives from Wells Fargo are also available at Wells Fargo Stories. Additional information may be found at www.wellsfargo.com LinkedIn: https://www.linkedin.com/company/wellsfargo For questions on how to search and apply, visit our frequently asked questions.

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Responsibilities

This role involves leading and supervising the risk and operations of teller functions to ensure exceptional customer service, colleague experience, quality, and compliance. Responsibilities include managing daily teller line operations, resolving issues, and coaching, motivating, and developing a diverse team of direct reports.