Branch Operations Manager at Associa

Falls Church, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Feb, 26

Salary

0.0

Posted On

22 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Management, Customer Service, Conflict Resolution, Project Management, Time Management, Microsoft Office Suite, CRM Systems, Accounting Software, Team Supervision, Process Improvement, Communication Skills, Attention to Detail, Self-Motivated, Initiative, Collaboration, Billing Management

Industry

Real Estate

Description

Legum & Norman is seeking a Branch Operations Manager to join our team at the corporate office in Falls Church, VA. This role is responsible for overseeing the corporate administrative and customer service teams, supporting the executive leadership in driving operational efficiency, and providing guidance to field staff to ensure exceptional service to the communities we manage. The role is well-suited for an individual with a strong background in field-based customer service or frontline operations who is now seeking to transition into a corporate operations environment. Key Responsibilities: * Lead and manage corporate administrative and customer service staff to ensure smooth day-to-day operations. * Partner with the executive team to develop and implement strategies that enhance operational success and client satisfaction. * Serve as a liaison between corporate and field teams to support consistent service delivery across all managed communities. * Monitor billing and collections to ensure timely revenue recognition. * Collaborate with the Corporate Accountant to manage invoicing, accounts payable, and accounts receivable. * Manage office equipment, maintenance, and inventory, including laptops, printers, and supplies. * Monitor workflows, identify areas for improvement, and drive process enhancements. * Provide clear direction, support, and accountability to ensure team members perform effectively and achieve operational goals. * Promote a positive, collaborative work environment focused on quality, accountability, and continuous improvement. * Other duties as assigned. Qualifications * 3+ years of experience in operations management with at least one year of direct team supervision. * Experience in community association management/property management, hospitality operations, and/or hotel management preferred * Strong customer service skills with proven ability in conflict resolution, follow-up, and follow-through. * Self-motivated and proactive, with keen attention to detail and a strong sense of initiative. * Excellent verbal and written communication skills. * Strong project management and time management skills * Proficient in Microsoft Office Suite (Outlook, Word, Excel) * Experience with customer relationship management (CRM) systems and accounting/invoicing software is a plus. #LI-PK1

Responsibilities

The Branch Operations Manager will oversee corporate administrative and customer service teams, ensuring smooth day-to-day operations. They will partner with the executive team to enhance operational success and client satisfaction while serving as a liaison between corporate and field teams.