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Branch Operations Manager-BRANCH BANKING-Branch Banking at Kotak Mahindra Bank
, , -
Full Time

Start Date

Immediate

Expiry Date

28 Dec, 25

Salary

0.0

Posted On

29 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Management, Customer Service, Compliance, Cash Management, Complaint Resolution, Team Motivation, Banking Knowledge, Audit Adherence

Industry

Banking

Description
Job Name: Branch Operations Manager JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: Minimum work exp. – 3 years Thorough overall understanding of banking Customer service orientation Ability to manage and motivate front office staff.
Responsibilities
The Branch Operations Manager is responsible for the day-to-day operations of the branch, ensuring compliance with processes and regulatory requirements. This includes managing customer transactions, cash handling, and resolving customer complaints in a timely manner.