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Branch Operations Manager-BRANCH BANKING-Branch Banking at Kotak Mahindra Bank

, , -

Full Time

Start Date

Immediate

Expiry Date

26 Dec, 25

Salary

0.0

Posted On

27 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Management, Customer Service, Compliance, Cash Management, Complaint Resolution, Team Motivation, Banking Knowledge, Process Adherence

Industry

Banking

Description

Job Name: Branch Operations Manager Grade: M3 (Manager) JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimum work exp. – 3 years Thorough overall understanding of banking Customer service orientation Ability to manage and motivate front office staff.

Responsibilities

The Branch Operations Manager is responsible for managing the day-to-day operations of the branch, ensuring compliance with processes and regulations. This includes managing customer transactions, cash handling, and resolving customer complaints in a timely manner.