#GOWITHYOURFLOW

Come and join us as a results driven Branch Operations Manager to deliver sales and exceed customer expectations as part of a hugely successful branch team.

SKILLS AND COMPETENCIES

• Tenacity and resilience
• A pro-active approach to sales, with a strong desire and ability to win and grow new business
• Experience of customer relationship management and developing a true partnership approach
• Excellent communication skills
• Self confident and self motivated, with the ability to work on own initiative or as part of a wider team
• Ability to interpret basic financial and statistical information
  Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs if they feel they don’t have every one of the required skills. All Highbourne Group companies are dedicated to building a diverse, inclusive and authentic workplace. So if you’re interested in this role but think that your previous experience doesn’t completely match - apply anyway. You could be just the person we’re looking for!
  US:
  From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! We’re proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we’re super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us.

THE ROLE:

As a Branch Operations Manager, you will report directly to the Branch Manager and support the day to day running of the branch. You will identify and capitalise on every sales opportunity, through management of staff and resources, and inspiring your customers with the perfect solutions for their requirements. The Branch Operations Manager will be an expert at building rapport quickly and creating trusted relationships to ensure that everything we do enables us to deliver on our promises to our customers and exceed expectations. As a Branch Operations Manager, you will deputise in the Branch Managers absence, and have direct responsibility for the day the to day management of branch colleagues. You’ll naturally promote and embrace our inclusive team environment and we’re sure you’ll have some fun along the way!

KEY RESPONSIBILITIES

• Effective management of the team and resource in the absence of the Branch Manager
• Ensure the highest standards are maintained in the branch at all times preventing loss or damage, pilfering or breakage to stocks or property, also in respect of staff performance, good housekeeping and strict observance of Company policies and procedures
• Assisting the Branch Manager to profitably meet and exceed the branch sales targets
• Managing the sales office, branch purchasing and stock control
• Maximising margin and net profit
• Controlling stock management within the branch, ensuring that the correct procedure is adopted when placing all orders for branch stock & direct business.
• Supporting branch logistics and fleet compliance with support and in collaboration with the branch manager
• Liaising with and support the contracts supervisor to understand the complexities of the contracts side of the business and demands on our contracts customer base
• Keeping everyone safe
• Build and maintain relationships with new and existing trade and retail customers
• Assist the Branch Manager in the development of all team members.
• Role model and support the Branch manager in driving and implementing ‘What Good Looks Like’ across the branch