About the job

Operations Manager

Location: Armidale, NSW

Employment: Full-time, Permanent

The Opportunity

We are seeking an experienced Operations Manager to lead and develop a growing regional operation based in Armidale.

This is a hands-on leadership position with responsibility for people, performance, productivity and operational delivery. You will oversee the day-to-day operation, ensuring teams are structured effectively, workloads are managed efficiently, KPIs are achieved and customers continue to receive a high standard of service.

We are open to candidates from a range of industries. Experience within construction, insurance, property or trade-based services would be advantageous, but it is not essential. More important is your ability to lead people, manage a busy operation and create a high-performing, accountable culture.

Key Responsibilities

• Lead the day-to-day operations of the Armidale team, ensuring workloads, resources and priorities are effectively managed.
• Manage, mentor and develop team members, creating a positive, accountable and high-performance culture.
• Monitor operational performance against agreed KPIs, productivity targets and service standards.
• Identify areas for improvement and implement processes that increase efficiency, productivity and quality.
• Support the continued growth and development of the regional operation, including building team capability as demand increases.
• Ensure the right resources are allocated to workloads and operational requirements.
• Provide clear expectations, regular feedback and performance management across the team.
• Analyse operational data and performance trends to identify opportunities, risks and areas requiring intervention.
• Work closely with senior leadership and other departments to ensure operational objectives align with broader business goals.
• Maintain strong relationships with customers, suppliers, contractors and other key stakeholders.
• Ensure operational issues and escalations are dealt with quickly and professionally.
• Drive continuous improvement across systems, processes, communication and service delivery.
• Maintain appropriate standards around compliance, safety, quality and company procedures.