POSITION SUMMARY:

The Branch Operations Manager will oversee key operational functions within the Credit Union’s branch network, ensuring smooth and efficient day-to-day operations with a strong focus on quality control and compliance. This leadership position will directly manage a team that includes the Branch Operations Analyst and Branch Operations Specialist, ensuring that critical operational processes—particularly those involving cash handling, documentation accuracy, and compliance—are optimized and meet the Credit Union’s high standards. This role will also manage relationships with third-party vendors providing ATM services, secure cash transport, and coin machine processing, aligning them with operational goals.
Reporting to the Director of Compliance and Operational Risk, the Branch Operations Manager will be responsible for driving efficiency, identifying operational risks, and ensuring compliance with regulatory standards, while supporting internal teams to meet operational and compliance targets.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Bachelor’s degree in Business, or related field or
• A minimum of 5 years of experience in branch operations or financial services
• Experience in managing vendor relationships, cash handling, general ledger reconcilements, procedure review and compliance processes
• 2 + years in a leadership or management position is strongly preferred.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Strong leadership and interdepartmental collaboration
• In-depth understanding of operational processes, new account processing, regulatory compliance, and cash management
• Strategic thinking with a focus on continuous improvement
• Exceptional problem-solving skills and attention to detail
• Excellent communication skills, both written and verbal
• Strong ability to analyze operational data and provide actionable insights
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint), with knowledge of branch operations software and ATM systems. Familiarity with financial institution guidelines and general ledger balancing.

ADDITIONAL NOTES

• Candidates being considered for employment with Resource One must successfully complete a credit check, background check and drug screen.
• This Job Description is not a complete statement of all duties, responsibilities and physical demands comprising this position.
  Equal Employment Opportunity Employer
  Our credit union team and members include people of all races, religions, cultures, physical abilities, sexual orientations, and gender identities and/or expressions. Together, we are the community we serve, and we believe that a community is strongest when there is diversity, equality, and inclusion.
  Stronger leaders. Stronger coworkers. Stronger friends

Please refer the Job description for details