Branch Relief Facilitator at AXA Insurance dac

, , -

Full Time

Start Date

Immediate

Expiry Date

17 Feb, 26

Salary

0.0

Posted On

19 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Insurance, Customer Service, Sales, Branch Operations, Underwriting, Governance Policies, Technical Queries, Complaint Resolution, Market Insight, Product Knowledge, Cross Selling, Prospecting, Revenue Targets, Regulatory Compliance, Team Support, Operational Tasks

Industry

Insurance

Description

We are hiring a Branch Relief Facilitator to support operations in our Navan, Mullingar and Cavan branches! In this role, you'll support our local branch operations as an insurance representative by providing relief cover as required while ensuring excellent customer service and successful delivery of sales targets aligned to the Direct Retail strategy. What you’ll be doing: While the base location is Navan, you will also be required to provide direct support across the Mullingar and Cavan branches, whilst demonstrating and role modelling the required behaviours that will drive the business forward and achieve profitable revenue growth across all relevant product lines. This role will also actively support Insurance representative staff in-branch as and when required and act as a point of referral to ensure delivery of a consistent quality service to customers. • Provide relief to Branch Offices / sales teams as required. • Support the branch team(s) to prioritise workload and deliver on key objectives, including product specific initiatives. • Actively support other branch staff as and when required and act as a point of referral to ensure delivery of a consistent quality service to customers. • Demonstrate a consistent proactive approach in achieving sales targets, including prospecting, up selling and cross selling of Retail and Commercial lines. • Deliver excellent customer service at all contact points in the customer journey and actively supporting field prospecting activity and local clinics as appropriate. • Review complex customer queries and where necessary assisting staff with technical queries to point of resolution. • Resolve all complaints in compliance with CPC/FCA guidelines. • Provide support for Management, potentially completing delegated activities such as holiday file rosters, Petty Cash Reconciliations etc. • Assist Branch / Regional Management with implementing Account Audit recommendations actions for Branches. • Ensure adherence to all regulatory /legislative requirements as well as governance procedures and policies in order to conduct business in a fully compliant manner. • Provide support to Branch / Regional Management as directed. • Maintain comprehensive up to date knowledge and information on AXA’s product range and actively promoting self-serve. • Provide regular market insight and reporting on emerging trends in a timely manner. • Participate in cross functional departmental projects when required. • Oversee and reconcile all scheduled operational tasks. What we’re looking for: • Full APA - Personal and Commercial. [Essential] • Minimum 2 years in insurance. [Essential] • Full, clean drivers license. [Essential] • Strong understanding of branch operations, underwriting, and governance policies and procedures. • Strong track record of delivering on sales/revenue targets. Must meet internal criteria as set out in Recruitment & Selection Policy available on intranet. This role is an allocated Controlled Function under Fitness & Probity Regime, which means the successful candidate will be subject to an enhanced level of background screening requirements. You can find more information on axa.ie/careers. As a precondition of employment for this role, you must be eligible and authorized to work in Ireland and/or the United Kingdom. This recruitment campaign will be used to support permanent, temporary and/or extension for any upcoming similar positions.

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Responsibilities

The Branch Relief Facilitator will support local branch operations by providing relief cover and ensuring excellent customer service. This role involves actively supporting branch staff and achieving sales targets aligned with the Direct Retail strategy.