Branch Service Officer at CHINA CITIC BANK INTERNATIONAL LTD

Hong Kong, Hong Kong Island, Hong Kong S.A.R. -

Full Time

Start Date

Immediate

Expiry Date

02 Apr, 26

Salary

0.0

Posted On

02 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Counter Service, Team Motivation, Customer Service, Sales Orientation, Interpersonal Skills, Communication Skills, Detail-Oriented, Banking Products Knowledge, Supervisory Experience, Problem Solving, Regulatory Compliance, Audit Standards, Service Quality Improvement, Anti-Money Laundering, Investment Products Knowledge, Insurance Products Knowledge

Industry

Banking

Description

Mandatory Reference Checking Scheme (“MRC”) for Hong Kong The Mandatory Reference Checking Scheme is a framework to facilitate Authorized Institutions (“AIs”) to bilaterally obtain reference information during their recruitment process for certain positions, such that misconduct information in an individual’s previous employments can be provided to AIs to inform their employment decisions. For information related to MRC Scheme, “Frequently Asked Questions for In Scope Individuals” is published by HKAB/Industry Guidelines (https://www.hkab.org.hk/en/home) or further information will be available upon request, if it is applicable to the position(s) applied. Country of Location: China Hong Kong Job Responsibilities: • Assist Branch Service Manager to monitor counter service performance and motivate the team to achieve business target. • Maintain effective counter service operation and ensure smooth branch operation to achieve satisfactory audit rating. • Maintain smooth branch operation and achieve satisfactory audit rating through meeting all requirements of control and service standards. • Provide quality service to our customers; pro-actively giving feedback, ideas and recommendations for improvement on service quality and work processes. • Support Branch Manager in meeting the assigned business target through participating in branch selling and promotional activities. • Comply with anti-money laundering and counter terrorist financing controls in accordance with regulatory standards and CNCBI policies. • Take accountability for providing excellent service and resolving customer problems promptly and professionally. Requirements: Post-secondary education or above. Possession of IIQAS and other required qualifications under SFC for cross-selling insurance and investment products. Minimum 5 years experience in counter service and 2 years supervisory experience in retail banking operations. Good knowledge on banking products and services. Self-motivated with good sales and service orientation. Good interpersonal and communication skills. Detail-minded and able to work under pressure Good command of written and spoken English and Chinese (including Putonghua). Preferably possess qualifications for relevant insurance / investment licenses registration 中信銀行(國際)有限公司中信銀行(國際)有限公司（「信銀國際」）是中信集團境外商業銀行業務主要平台，由中信銀行股份有限公司（「中信銀行」）全資子公司中信國際金融控股有限公司（「中信國金」）持有75% 股份。中信銀行(國際)網絡遍布大中華，包括香港的22家分行及2家商務理財中心，以及北京、上海、深圳及澳門的網點，另外於紐約、洛杉磯及新加坡設有海外分行。自1922年起，中信銀行(國際)與員工、客戶及夥伴一同成長，跨越一個世紀。未來將繼續以「敏捷專業化繁為簡」為願景，堅持「文化為本（Culture）、客戶為尊（Customer）、多方聯動（Collaboration）、科技引領（Cyberspace）」4C核心價值，積極踐行「為客戶謀價值，為員工謀幸福，為股東謀效益，為社會盡責任」的企業使命。有關中信銀行(國際)的進一步資料，請瀏覽www.cncbinternational.com。 China CITIC Bank International Limited China CITIC Bank International Limited ("CNCBI"), a major offshore platform of commercial banking business of the CITIC Group, is 75%-owned by CITIC International Financial Holdings Limited ("CIFH"), which in turn is a wholly-owned subsidiary of China CITIC Bank Corporation Limited ("CNCB"). China CITIC Bank International's footprint in Greater China includes 22 branches and two business banking centres in Hong Kong, as well as presence in Beijing, Shanghai, Shenzhen and Macau, and overseas branches in New York, Los Angeles and Singapore. Across a century, China CITIC Bank International has grown together with its employees, customers and partners since 1922 and will continue to move towards its vision of "Agile. Professional. Simple." in adherence to the 4C (Culture, Customer, Collaboration, Cyberspace) core values while driving actively its missions to "create value for customers, seek happiness for employees, make profit for shareholders, perform responsibility for society". More information about China CITIC Bank International can be found on its website at www.cncbinternational.com.

Responsibilities

The Branch Service Officer will assist the Branch Service Manager in monitoring counter service performance and ensuring smooth branch operations. They will also provide quality service to customers and support the Branch Manager in achieving business targets.