Oversee day-to-day branch operations and ensure smooth service delivery- Manage staff schedules, attendance, and daily team performance- Lead, coach, and motivate therapists and support staff- Drive branch sales, revenue targets, and client retention- Maintain high standards of customer service and handle client concerns professionally- Monitor appointments and optimize schedules to maximize branch productivity- Oversee inventory, stock levels, and consumables- Ensure compliance with DHA, hygiene, health, and safety requirements- Monitor client feedback and Google reviews and implement improvements where needed- Track branch KPIs, revenue, productivity, and operational performance-Coordinate with HR, Finance, Operations, and other departments as required
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