Branch Supervisor at Tyndall Federal Credit Union

Dothan, Alabama, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Jan, 26

Salary

0.0

Posted On

21 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Financial Sales, Training, Supervision, Problem Solving, Compliance, Communication, Team Leadership, Cash Management, Performance Evaluation, Cross-Selling, Community Service, Microsoft Office, Time Management, Interpersonal Skills, Decision Making

Industry

Financial Services

Description

Description Tyndall Federal Credit Union is an established Credit Union based in Panama City, Florida with branches across the Florida Panhandle and South Alabama. We offer our employees a family-orientated work environment with numerous exciting benefits and career growth. We are looking for the next member of our #TeamTyndall family! Our Mission:Tyndall Federal Credit Union is committed to making a meaningful difference in the lives of our members. We take pride in the great care we offer our members and employees alike!· Our Credit Union serves more than 114,000 members.· We believe in helping our members reach their financial goals and making dreams come true along the way!· We believe having a diverse workforce yields greater innovation, inclusion, and creativity.· Tyndall Federal Credit Union knows the importance of philanthropy in our communities. That’s why in addition to giving back through community service grants and sponsorship, we encourage our employees to volunteer in their community – and get paid while they’re doing it! Benefits:· Family First Leave- Providing 12 weeks of 100% paid bonding time to all Full Time Eligible employees. · We offer an excellent 401(k) plan with generous employer matching.· All employees receive paid 16 community volunteer hours.· Full Time (up to 40 hours per week) positions also offer paid bank holidays, paid time off, excellent health/vision/dental benefits and more! The Location: Tyndall Federal Credit Union is based in Panama City, Florida. This position will be located at our Dothan Branch! Why Should You Apply?Tyndall Federal Credit Union offers an exceptional employee experience that includes comprehensive benefits, a culture of appreciation, flexibility, a family-oriented atmosphere, and rewarding work. Role: Ensures members and potential members receive fast, courteous, and accurate service in the Financial Sales department; explains services, sets up new accounts, responds to problems, and directs members' phone calls to the appropriate area. Directs and schedules resources needed for the credit union and it's members. Supervises, assists, and trains Financial Sales Representatives and Tellers. Essential Functions & Responsibilities: Assists members and employees with inquiries, answers questions about products and services; resolves problems within their authority; refers problems that are beyond their authority to the next level supervisor, along with their recommendations. Schedules and monitors daily activities of FSR's and Tellers. Schedules, trains, and monitors the work of Financial Sales Representatives and Tellers. Evaluates and reviews performance and recommends to management salary adjustments or disciplinary actions. Identifies cross-sell opportunities and cross-sells services to members. Support the Member Care Center during periods of high call volume or staffing needs by assisting with incoming member calls, ensuring consistent service quality across all channels. Orders daily cash requirement for credit union branch. Manages vault cash Ensures that member account information is properly recorded on computer system and all paper documents are appropriately filed. Monitors department activities for compliance with established policy and regulations. Takes action to resolve any out of compliance issues. Identifies and takes action to improve the department's operating methods and procedures. Ensure compliance with all regulatory programs including but not limited to the Bank Secrecy Act, Office of Foreign Asset Control Program and Customer Identification Program. Performs other duties as assigned. Remote employees must adhere to their agreed-upon work schedule from a secure location, participating in virtual meetings, video conferences/other communications, and maintaining regular, responsive communication during working hours. Performance Measurements: Maintain documentation to ensure that tellers balance within the specified range as defined in Procedure 107. Takes measures and actions to ensure the departments processes member transactions with 0 errors and to member satisfaction. Provide training, development, support, and leadership for all direct reports. Maintain a highly qualified staff, sufficient to meet the daily demands of the credit union's members Assist in answering telephone calls to ensure member receives quality service. Maintain a professional appearance and atmosphere for the department. Keep management informed regarding key operating issues affecting the branch. Complete employee performance plan and evaluation reviews within the prescribed time frame. Recommend a new product or service to members as appropriate, successfully closing a number of sales as established in performance plan. Completes required annual BSA/AML training with a passing grade of 80% or higher. Accurately completes Monetary Instrument logs for the cash purchase of Cashier Checks, Money Orders, and Travelers Checks as needed. Completes required Customer Identification and Red Flags Program requirements to include documentation of discrepancy as needed. Must pass registration based on the SAFE Act requirements or already be registered. This Job Description is not a complete statement of all duties and responsibilities comprising the position. Tyndall Federal Credit Union is an Equal Opportunity Employer. As an equal opportunity employer, Tyndall Federal Credit Union does not discriminate against any employee or candidate on the basis of age, race, gender identity, gender expression, genetic information, national origin, physical or mental disability, protected veteran status, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by all applicable federal, state, and local laws. Requirements Experience: One year to three years of similar or related experience. Education: (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program. Interpersonal Skills: Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others. Other Skills: Must have good listening and communications skills. Able to operate a 10-key calculator, typewriter, and have basic to intermediate knowledge of Microsoft Windows, Word, Outlook, and Excel. Able to make appropriate decisions with minimum information. Physical Requirements: While performing the duties of this job, the employee is regularly required to use hands, and is required to talk and hear. The employee is frequently required to stand, sit, and walk occasionally for long periods at a time. The employee may occasionally be required to reach with hands and arms and move objects up to 20 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and ability to adjust focus. In addition, abilities for assessing the accuracy, neatness and thoroughness of the work assigned is required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities

The Branch Supervisor ensures members receive fast and accurate service while supervising and training Financial Sales Representatives and Tellers. They also manage daily activities, resolve issues, and ensure compliance with policies and regulations.