Branch Support Executive - Gandhinagar at Rentokil Initial Group

Gandhinagar, gujarat, India -

Full Time

Start Date

Immediate

Expiry Date

12 Sep, 26

Salary

0.0

Posted On

14 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Effective Communication, Documentation, Data Entry, Multi-Tasking, Time Management, MS-Office, G-Suite, Invoicing, Customer Communication, Compliance Tracking

Industry

Environmental Services

Description

Designation - Branch Support Executive Location - Gandhinagar Experience - 0 -1 Year (Freshers can also apply) Qualification - Any Graduate About Rentokil PCI Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further. For more details: https://www.rentokil-pestcontrolindia.com About the Role: The Executive is responsible for supporting end-to-end branch operations, including customer communication, documentation, invoicing, compliance, and coordination with internal teams. The person will report to the ABM/BM, The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders. Job Responsibilities: Attend incoming calls at the branch, transfer calls, take messages, and provide information to prospects/customers as required Manage emails received on the central email ID, including directing, assigning, and responding to queries Assign iCABS tickets and coordinate with relevant employees for timely status updates Handle invoice-related activities, including forecasting, suspensions, printing, and distribution Raise CR (Change Request) tickets for price decreases Generate renewal reports and letters for SEs, and process renewals (at existing or revised pricing) Raise termination requests through the portal as needed Maintain SHE-related documentation, including fumigation certifications and register updates Oversee license renewals, ensure compliance, and coordinate for audit readiness Prepare incentive calculations for timely submission Manage attendance inputs and standard requirements such as mediclaim, contract labour details, and indents Prepare and maintain branch customer documentation, including quotations, compliance records, OCCs, POs, warranties, etc. Enter receipts and deposit slips in the system and make necessary adjustments on behalf of other branches Raise credit note requests in the system as applicable Oversee petty cash portal operations and liaise with local banks for related activities Maintain conveyance records for technicians Upload service dockets for key accounts Perform additional tasks as assigned by the Branch Manager, in alignment with branch operations Key Result Areas: Timely and error-free handling of operational tasks Accurate documentation and compliance tracking Effective coordination across teams and platforms On-time submission of reports and invoices Proactive support in audits, SHE, and regulatory requirements Competencies (Skills essential to the role): Effective communication skills (Written and Verbal) Accuracy in documentation and data entry Multi-Tasking Time Management Educational Qualification / Other Requirement: Any Graduation degree 1- 2 years of experience (based on the designation) required in Back Office Administration Preferably from MNC Proficient in MS-Office/G-Suite Role Type / Key working relationships: Individual contributor role External- Customers and customer representatives Internal - Sales, Operations, Business support functions Interested candidates can email to alfeeya.siddiqui@rentokil-pci.com

Responsibilities

The role involves supporting end-to-end branch operations, including customer communication, invoicing, and documentation. Key tasks include managing calls, emails, iCABS tickets, and ensuring regulatory compliance and audit readiness.