Branch Support Officer at Henry Schein

Milton, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

15 Feb, 26

Salary

0.0

Posted On

17 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Organizational Skills, Problem Solving, Communication Skills, MS Office, Salesforce

Industry

Medical Equipment Manufacturing

Description

Market Leader / Clear Mission and Values / Great Place to Work® Certified 2025 Huge range of Employee Benefits / Birthday Leave Commitment to Professional Development / Hybrid working arrangements At Henry Schein, our culture, and our people (Team Schein Members) are at the core of our business, and we are enormously proud that we have been certified a Great Place to Work® for the 6th consecutive year. In Australia Henry Schein is the leading supplier of dental solutions. Our Team Schein Members deliver the solutions health care professionals rely on to improve the performance of their practice so they can improve the lives of patients. About the role: Join a fast-paced, customer-focused team where your ability to stay organised and confidently navigate digital systems will set you apart. Reporting to the State Manager, and based in Milton this dynamic role is all about supporting our high-performing sales and service teams. If you're someone who thrives in a structured environment, enjoys juggling multiple priorities, and loves being the go-to person for getting things done — this could be the perfect fit. You’ll be surrounded by a supportive team and have access to ongoing training to deepen your knowledge of our extensive product and equipment portfolio. Some of your key responsibilities will include: Receiving inbound telephone calls from our sales team with regard to customer orders, returns, account inquires, product inquiries and quotes. Supporting the sales team by making outbound calls and advising our customers of promotions and marketing campaigns and activities Assisting the branch with administrative functions to ensure best practice stakeholder management Managing the spare parts within the branch for the Service team which will include Salesforce case management. Processing of warranty parts back to our warehouse at Eastern Creek Booking couriers for spare parts and other equipment relocations Your experience, skills, and attributes: A strong customer service background, ideally within a corporate or fast-paced environment. Proven ability to quickly learn and confidently work across new software platforms and systems — this is essential. Exceptional organisational skills and a methodical, structured approach to managing tasks and priorities. A proactive, team-oriented mindset with a knack for solving problems and getting things done. Clear and professional communication skills. Proficiency in MS Office (Word, Excel, Outlook) is a must - you know how to filter, sort, and export data in Excel with ease. Experience with Salesforce is a bonus. What is on offer? A Great Place to Work® 2025 certified company and market leader in dental sales and distribution. Work from home 1 day a week after training and probationary period. Birthday leave. 13 weeks paid parental leave. Discounts on dental products and other services. Reward & Recognition programs + many more benefits! This is more than just a support role — it’s an opportunity to be a key player in a collaborative team, where your ability to stay organised, adapt quickly, and deliver great service will be truly valued. You will be joining a supportive and friendly environment where Collaboration and working as One Team underpin our “every day.” If this sounds interesting and you feel you have the skills and experience, please express your interest today. Over 90 years ago Henry Schein borrowed $500 to start a corner pharmacy in Queens, New York, nearly 30 miles from Melville, New York, where our corporate headquarters resides today. In the depths of the Great Depression, Henry and his wife Esther made a bold bet on their future all while living their values of helping health happen and caring for their team and the community they served. Their belief paid off far beyond what Henry and Esther might have dared to imagine in 1932. Henry Schein is now a Fortune 500 Company powered by a network of people and technology to be the world’s leading provider of health care products, services and solutions to office-based dental and medical practitioners. Since our founding we have stayed true to Henry and Esther’s values which has allowed us to evolve, expand, and grow our Company. Now serving more than 1 million customers in 33 countries and territories, the Company's network of trusted advisors provides more than 1 million customers globally with more than 300 valued solutions that help improve operational success and clinical outcomes. We invite you to join approximately 25,000 Team Schein Members, who are critical to our success and are at the core of our Team Schein Values as our founders would have wanted. We live those values by ensuring that our culture focuses on the wellness of our team, which we accomplish by providing a safe space for individuals to develop and contribute authentically, with opportunities to give back to society and the communities where we live and work. No matter the role you are seeking, we encourage you to come be a part of a team that makes the world a healthier place. Henry Schein embraces diversity and is committed to providing equal opportunity to employees and applicants. If you are unable or limited in your ability to complete the application process, including the use or access of www.henryschein.com/careers, as a result of a physical or mental impairment, you can request reasonable accommodations. Please e-mail the appropriate email address below with the type of accommodation you are requesting. Please include your first and last name, phone number, position for which you are interested in applying and geographic location in your request. US Candidates: jobsupport@henryschein.com UK and Ireland Candidates: UKHSHRRecruitment@henryschein.co.uk Australia and New Zealand Candidates: APACCareers@henryscheinone.com Malaysia Candidates: CNHR@henryschein.com Italy Candidates: risorse.umane@henryschein.it It is important to us to offer different types of work arrangements. Please see the types we offer below: Work From Home: Work is performed directly from the TSM's home office. Hybrid: Time is scheduled between working from a TSM home office and at a company facility, as required. Onsite: Work is performed exclusively at a company facility. Field: Position requires traveling to different locations within a specific geographic territory, as assigned.

Responsibilities

The role involves supporting high-performing sales and service teams by managing customer orders, returns, and inquiries. Additionally, the officer will assist with administrative functions and manage spare parts for the service team.