Branch Team Leader at Standard Bank - UK

Drakenstein Local Municipality, Western Cape, South Africa -

Full Time

Start Date

Immediate

Expiry Date

10 Mar, 26

Salary

0.0

Posted On

10 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Sales Growth, Client Experience, Cash Management, Risk Management, Compliance, Coaching, Performance Management, Operational Excellence, Fraud Prevention, Team Management, Digital Channels, Audit Resolution, Occupational Health and Safety, Recruitment, Client-Centered Culture

Industry

Financial Services

Description

Company Description Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you. Job Description To lead and inspire a high-performing team at branch Point(s) of Representation (PoR), ensuring safe and efficient daily operations, including cash management, security, risk and compliance, while driving sales growth and delivering an exceptional client experience in line with Personal and Private Banking strategy. The role is accountable for leading Universal Bankers and other frontline staff across the full employee life cycle, embedding strong performance, coaching and engagement, and continuously improving processes, controls and client service across the branch. Key responsibilities: Lead and manage the branch team of Universal Bankers and frontline staff through recruitment, performance management, coaching and development to build a high-performance, client-centred culture. Drive sales, revenue and client growth by identifying opportunities, deepening relationships and promoting the use of both branch and digital channels to meet customer needs. Ensure operational excellence and risk control across cash management, security, processing and day-to-day branch activities, including the timely resolution of audit findings and irregularities. Embed compliance and governance standards, including FAIS and other regulatory requirements, fraud prevention and Occupational Health and Safety obligations, through robust controls, reporting and continuous monitoring. Qualifications Bachelor’s degree in Commerce, Business Management, Finance, Banking or a related field. FAIS-recognised qualification suitable for a Representative role. RE5 certification (Regulatory Examination for Representatives). Minimum experience: 5 to 7 years’ experience in retail or branch banking, including significant frontline exposure to sales and service. Proven experience leading and managing a branch or frontline team (such as Universal Bankers or similar roles) with responsibility for performance, coaching and development. Demonstrated track record in driving sales, revenue and client growth, including effective use of both branch and digital channels. Strong experience in branch operations, including cash management, risk and compliance, audit resolution, fraud prevention and Occupational Health and Safety requirements. Additional Information Behavioural Competencies: Adopting Practical Approaches & Following Procedures Articulating Information & Convincing People Challenging Ideas & Generating Ideas Directing People & Making Decisions Producing Output & Providing Insights Exploring Possibilities & Understanding People Technical Competencies: Application & Submission Verification Banking Process & Procedures Customer Acceptance & Review Customer Understanding Processing Product Knowledge

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Responsibilities

The Branch Team Leader is responsible for leading and managing a high-performing team, ensuring efficient daily operations and driving sales growth. They will also focus on delivering exceptional client experiences and embedding compliance and governance standards.