Branch Technology Specialist at Royal Bank of Canada

Toronto, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

06 Mar, 26

Salary

0.0

Posted On

06 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Critical Thinking, Customer Support Systems, Group Problem Solving, Installation Support, IT Service Level Management, IT Service Management, IT Standards, Technical Troubleshooting

Industry

Financial Services

Description

Job Description What is the opportunity? The RBC Dominion Securities Branch located in Toronto is looking for a Branch Technology Specialist to join their team! The Branch Technology Specialist (BTS) works closely with the branch management team and the branch advisor teams to support technology related needs. These support needs will likely include break/fix issues with technology or applications, installation or replacement of hardware or applications, coordination of training and support for application rollouts and more. As a key resource for the branch, the BTS should build relationships with the branch users, head office partners, branch management and the community of BTSs from across the country. What will you do? Provide technology and hardware support to branch staff, ensure hardware in the branch (monitors, desktops/laptops, phones, printers, etc.) are kept in working condition and replaced when necessary. System Access: Manage & coordinate system access requests (new, change, remove), new employee onboarding, complete yearly control and application risk audit attestations. Support branch users with set up of VPN/Citrix/BYOD Mobility. Identify computer hardware, software and telecommunication malfunctions and take action to resolve issues. Identify any issues that are not technology related and engage the appropriate team. Liaise with back office to investigate application and technical support issues, provide timely updates to users, following up until resolved, escalate when necessary. Support branch users with contacting the Helpdesk for issues, open tickets, follow up and possible escalation. Reporting support, including review daily and various compliance-related operational reports and projects for errors and/or issues and investigate/escalate accordingly. Support branch management team with various administrative tasks as needed. Provide project leads in Business Initiatives with feedback on break/fix issues and data integrity issues. What do you need to succeed? Must-have Exceptional attention to detail and mature/positive attitude Professionalism and ability to manage highly confidential information Excellent people skills, ability to manage different personalities Exceptional written and verbal communication skills in English Ability to prioritize daily tasks, multi-task, and deal with a variety of personalities (internal & external) Ability to quickly shift priorities and deliver results A strong interest and understanding of IT Nice-to-have Knowledge of RBC Dominion Securities’ systems and procedures, an asset What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable Leaders who support your development through coaching and managing opportunities Ability to make a difference and lasting impact Job Skills Critical Thinking, Customer Support Systems, Group Problem Solving, Installation Support, IT Service Level Management, IT Service Management (ITSM), IT Standards, Technical Troubleshooting Additional Job Details Address: ROYAL BANK PLAZA, 200 BAY ST:TORONTO City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: WEALTH MANAGEMENT Job Type: Regular Pay Type: Salaried Posted Date: 2025-12-05 Application Deadline: 2025-12-19 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

Responsibilities

The Branch Technology Specialist provides technology and hardware support to branch staff, ensuring that all hardware is in working condition and replaced when necessary. They also manage system access requests, support users with technology issues, and liaise with back office teams for technical support.