We’re looking for a passionate and proactive Brand Ambassador fluent in English and Arabic to deliver exceptional service across multiple channels—including phone, email, LIVE Chat, WhatsApp.
If you thrive in fast-paced environments and have a background in luxury retail, hospitality, or customer service, this is your chance to be part of a brand that values excellence, empathy, and innovation.

SKILLS & COMPETENCIES:

· Strong communication and listening skills
· Fluent in English and Arabic (written and spoken)
· Skilled in managing customer interactions across social media, WhatsApp, and LIVE Chat (preferred)
· Proactive and self-motivated
· Detail-oriented and empathetic
· Team player with crisis management abilities
· Self-driven, empathetic, and resilient under pressure

QUALIFICATIONS:

· University or College Degree.
· Minimum 2 years of experience in customer service or call center.
· Background in luxury retail, sales, or hospitality is must.
If you believe your profile aligns with this opportunity, please send your updated CV and cover letter to admin@crm-me.com .
Please note: Only shortlisted candidates will be contacted. Immediate availability is preferred.
Job Type: Full-time

Application Question(s):

• Are you willing to start immediately and mention your visa status ?

Experience:

• Call center/Customer service: 2 years (Required)

Language:

• Arabic & English (Required)

· Manage inbound/outbound customer interactions via phone, email, chat, WhatsApp & social media (English & Arabic)
· Support campaigns (RSVPs, data updates, care calls) and follow-ups
· Provide expert guidance on products, after-sales, policies & e-commerce
· Coordinate with internal teams to resolve issues and ensure closure
· Uphold brand standards and deliver exceptional service
· Handle client data with care, respecting privacy policies
· Generate leads, schedule boutique appointments & assist with sales
· Escalate complex cases and support additional tasks as needed