Brand Communications Strategist at Prime System Solutions

Cape Town, Western Cape, South Africa -

Full Time

Start Date

Immediate

Expiry Date

02 Jun, 26

Salary

0.0

Posted On

04 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Brand Strategy, Lifecycle Marketing, Messaging Strategy, Communication Ecosystem, Brand Governance, Omnichannel Communication, Customer Experience, Data Analysis, Stakeholder Alignment, Project Management, Compliance, Customer Journey Mapping, Content Optimization, Cross-Functional Collaboration

Industry

IT Services and IT Consulting

Description

Are you passionate about sustainability and strategic brand communication? Do you thrive in structured, fast-paced environments where clarity, consistency, and customer experience matter? We are seeking a Brand Communications Strategist (Omnichannel) to architect and operationalise a scalable customer communication ecosystem within a growing clean energy organisation. This role is responsible for translating brand strategy into structured, lifecycle-based communication frameworks across onboarding, billing, customer education, engagement, and retention. The successful candidate will ensure that every customer touchpoint reinforces brand positioning, builds trust, and delivers clear, compliant messaging. This is a strategic and systems-oriented role focused on long-term communication architecture rather than campaign execution alone. Brand Governance & Messaging Strategy Act as custodian of brand voice across all lifecycle communications Audit and standardise customer-facing messaging across business units Develop and maintain communication guidelines and governance frameworks Ensure alignment between brand positioning and operational messaging Lifecycle Communication Architecture Design structured communication journeys across the full customer lifecycle Develop scalable messaging frameworks for web, email, support content, product communications, and campaigns Identify customer friction points and improve clarity through messaging optimisation Ensure communications are accurate, timely, and aligned with regulatory and operational requirements Cross-Functional Collaboration Partner with Marketing, Growth, Customer Experience, Product, and Operations to align messaging with evolving business objectives Translate complex product, regulatory, and operational information into accessible customer language Establish structured workflows to maintain stakeholder alignment and delivery discipline Performance & Continuous Improvement Leverage performance data and customer insights to refine communication strategies Balance creative storytelling with operational precision Maintain high standards for clarity, compliance, and brand consistency 4–7+ years’ experience in brand communications, lifecycle marketing, or messaging strategy Demonstrated experience building structured communication systems at scale Strong understanding of brand governance and voice development Proven ability to convert strategy into repeatable operational frameworks Experience working across cross-functional, distributed teams Strong project management and execution capability Remote Work Initially, it is required to have a personal computer and a reliable internet connection. Company-provided equipment will be given after three months. Health Maintenance Organization (HMO) coverage. Additional compensation for night shifts. Benefits as mandated by the government. A stable, long-term career opportunity.

Responsibilities

This role is responsible for architecting and operationalizing a scalable customer communication ecosystem by translating brand strategy into structured, lifecycle-based communication frameworks across onboarding, billing, education, engagement, and retention. The strategist will act as the custodian of brand voice, ensuring all customer touchpoints reinforce brand positioning, build trust, and deliver clear, compliant messaging.