Brand Excellence Manager - CJ at Restaurant Brands Ltd

Auckland, Auckland Region, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

03 Aug, 26

Salary

0.0

Posted On

05 May, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Excellence, Customer Journey Mapping, New Product Development, Labour Efficiency Analysis, Project Management, P&L Management, Data Analysis, Performance Reporting, Quality Assurance, Compliance Management, Menu Optimisation, Cross-functional Leadership

Industry

Restaurants

Description

About us: Restaurant Brands purpose is to be a thriving business built on brands that employees and customers love and trust. We have amazing global brands; KFC, Pizza Hut, Taco Bell, and Carl’s Jr and have over 250 restaurants in NZ, employing over 4,500 staff in NZ and serve over 60,000 customers a day! Globally Restaurant Brands also operates in Australia with over 70 stores under either the KFC or Taco Bell brand, together with KFC and Taco Bell operations in California and Pizza Hut and Taco Bell in Hawaii, Guam and Saipan. About the role: The Brand Excellence Manager drives in-store operations and customer journey excellence for the Carl’s Jr. Brand. The role is responsible for reviewing and analysing the operational performance and customer journey, recommends improvements to deliver stronger efficiency, quality, safety, and ultimately the customer experience. This position also supports menu optimisation and new product development activities from concept definition through testing and launch readiness. Some of your role scope includes being responsible for: Operational Excellence - Define and execute the operational excellence roadmap aligned to brand strategy, review operational standards ensuring they support the Carl’s Jr brand objectives, lead process reviews and implement simplifications to optimise operations. Labour Efficiency – work closely with the Finance team to analyse drivers of labour efficiency and productivity, finding opportunities to reduce waste and improve throughput and optimising product processes without compromising quality. Customer Experience Champion – responsible for continuous improvement analysis and initiatives to improve the customer journey, identify and implement store-level experience movements and partner with both Operations and HR teams to embed new routines and ensure consistent execution across all CJ restaurants. Reporting & Performance Management – build and implement reporting dashboards, scorecards that highlight performance and execution, and create reporting mechanisms that track the impact of improvements and pilots instigated including post measurement and refinement recommendations. Product Quality and Compliance – Partner with the QA team to ensure compliance with H&S requirements and address issues, supporting external and internal audits, outcomes and corrective actions. Menu and NPD – review menu and continuous improvement activities to improve execution and ensure operationally feasible, lead in-store product testing and pilot programmes through to scaling across the Carl’s Jr stores. In order to be successful in this role you will bring the following: Tertiary level degree; ideally in Operations Management or Business Management or Economics. A minimum 8 years’ experience within the QSR sector, ideally with a significant amount of global experience gained across multiple global brands. Further post-graduate education such as an MBA qualification would be highly desirable but not essential. Proven experience being actively involved in NPD – leading cross-functional teams. Prior expertise with turning data into insights and managing P&L to achieve financial goals. Project Management experienced in leading complex, cross-functional projects from ideation through to launch. Ability to travel, visit and work across our stores alongside working from our Corporate office. What we offer: Working with an amazing, passionate, cross-functional internal team that are ready to take Carl’s Jr to the next level. Active on-site social club. Convenient Penrose location close to the train station and free on-site parking for those days you aren’t in store. Working from home flexibility one day a week. Apply now: Ready to bring your passion, operational expertise, new product development and multi-site QSR expertise to this exciting newly created role to take Carl’s Jr to the next level? Apply today we’re looking forward to getting to know you better!

Responsibilities

The Brand Excellence Manager drives in-store operations and customer journey improvements for Carl's Jr. to enhance efficiency, quality, and overall customer experience. The role also oversees menu optimization and new product development from concept through to launch.