Job Ref: JI25515
Branch: Leonardo Royal Hotel London St. Paul’s
Location: Leonardo Royal Hotel London St. Paul’s
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Shift pattern: Flexible
Hours per week: 40
Posted date: 25/01/2025
Closing date: 10/03/2025
Be Yourself – Be an Inspiration to Your Team – Be Leonardo
We have a fantastic opportunity for a Brand Standards Executive to join the team at Leonardo Hotels.
As a Brand Standards Executive a dynamic role supporting the Director of Brand Standards Operational Excellence with ensuring that appropriate operational brand standards are identified and agreed, regular reviewed and updated communicated in the business as appropriate and consistently delivered across the Royal, NYX and Limited Edition brands.
Experience in hospitality and especially 4* segment is essential, 5* segment preferable and a flexible attitude is required to meet the needs of a growing business.

• Setting up new mystery visits.
• Review mystery visit questionnaire and deal with queries where necessary from the various hotels.
• Ensure AA standards reflected in the mystery audits
• Monitor the consistency of guest experiences in line with brand promises.
• Identify trends from the mystery audits and create action plans to address any non-compliance issues, ensuring swift rectification.
• Assist in developing and update training materials to reflect the latest brand standards and policies.
• Preparing reports for senior management summarizing performance, mystery visit results and areas for improvement.
• Monitor competitor activities and suggest innovative ideas to maintain a competitive edge.
• Competitor checks to ensure pricing and FB offering is in line with the competition.
• Assist in developing and implement procedures, guidelines and checklists to ensure consistency in service delivery and operational processes.
• Assisting the Director of Brand Standards and Operational Excellence in reviewing, amending and creating SOP’s for the various hotel brands.
• Menu engineering, beverage costings, menu development; ensure menus are in line with beverage contracting, printing.
• Ordering of new menus and collateral where required.
• The above is not exhaustive and you will be required to perform any other duties as required
• As this role is a new role for the Company it is expected it will evolve over time, so particular flexibility is required regarding the role responsibilities