REQUIREMENTS:

• Excellent written and verbal communication skills.
• Excellent attention to detail.
• Well organised and strong planning skills.
• Solid knowledge of Microsoft Office programs.
• Previous customer service experience.
• Prior vehicle knowledge is desirable, but not essential.
• Good interpersonal skills.
• Problem solver with ability to work well under pressure and to tight deadlines.

ABOUT THE ROLE

We’re looking for individuals with a strong eye for detail and quick problem-solving skills to join our Breakdown Control team. You’ll be making fast, informed decisions that support both customer needs and company operations. The role involves regular communication with internal teams (Hire Desk, Fleet, Operations), external garages, and customers — so teamwork and clear communication are key.
If you’re self-motivated, calm under pressure, and ready to be a vital link in a fast-moving business, we’d love to hear from you.

RESPONSIBILITIES:

• Receiving breakdown calls and providing solutions by liaising with the relevant suppliers/engineering support.
• Communicating with customers via phone/email and giving regular progress updates on vehicle repair status.
• Ensure vehicle downtime is kept to an absolute minimum and escalate where necessary.
• Liaising with other departments to raise purchase orders, recharges and liaising with accounts on any billing queries.
• Interact closely with other departments, in particular, finance, workshop and sales.
• Provide a high level of accuracy and detail on all records created within Syrinx.
• Always maintain professional and courteous conversational dialogue when speaking with customers on the telephone and when customers visit our premises.
• Follow company’s Employee handbook policies and procedures.
• Perform OOH cover on a Rota basis this will be subject to additional pay for hours worked.
• Any other ad-hoc duties.