RTS - Rogers Truck Services Ltd
Is seeking an applicant to work with our team of controllers assisting and managing 24-hour Roadside & Recovery based incidents .
We our seeking to join our team -
Breakdown Controller - on a 4 on 4 off basis ( 06.00am -18.00 pm) Based at our offices in Runcorn . We operate mobile service vehicles across the Northwest and North Wales, along with our workshop , attending to commercial vehicle breakdowns, Roadside assistance , vehicle recovery and transport operations.

EXPERIENCE:

• Reasonable geographical knowledge, ability to deal with multiple tasks, including call handling, assigning jobs.
• Excellent Customer service skills essential. Planning and the ability to build and maintain relations with both our customers and staff.
• Previous experience working in a roadside , recovery, transport industry back ground , ideally using Apex RMS, and Excel is an advantage, but not essential as full training available for the right candidate

Education:

• GCSE or equivalent (preferred

Experience:

• Communication skills: 1 year (required)
• Case management: 1 year (required)
• customer service: 3 years (required

• The successful applicant will work closely along side the operations manager, directors and with our roadside operators and customers, ensuring that incidents are dealt with in a professional manner and meet expectations.
• You’ll be dealing with communications and monitoring that the incident has been dealt with effectively and in a professional manner.
• Monitoring kpi’s, updating customers and case building.
• Have excellent team working skills, and communication
• Liaising with customers on fault finding and repair options , and updating roadside technicians
  Please get in touch if you feel you have the required skillset.
  Job Types: Full-time, Contract, Permanent
  Salary: Hourly Rate to be discussed at interview
  Job Types: Full-time, Contract
  Pay: £27,300.00-£32,760.00 per year

Benefits:

• Company pension
• Health & wellbeing programme
• Private medical insurance

Schedule:

• 12 hour shift

Education:

• GCSE or equivalent (preferred)

Experience:

• Communication skills: 1 year (required)
• Case management: 1 year (required)
• customer service: 3 years (required)

Work Location: In person
Application deadline: 18/08/2025
Reference ID: Controller / Planne