JOB SUMMARY

The Complimentary AM Attendant is responsible for providing the highest quality of service possible to guests in an efficient and courteous manner within the complimentary breakfast area of a hotel. In addition this individual shall be well-versed on the hotel-brand standards guest expectations and the and unique characteristics of the hotel and local area. Responsibilities include cooking, setting up and breaking down breakfast buffet items, cleaning, stocking, and ordering product when necessary.

QUALIFICATIONS:

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Food Handlers Certification (must comply with State requirements)
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful high pressure situations.
• Must maintain composure and objectivity under pressure.

• Approach all encounters with guests and associates in a friendly service-oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
• Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient operations.
• Comply with certification requirements as applicable to position to include Food Handlers Safety etc.
• Maintain a friendly and warm demeanor at all times.
• Have thorough knowledge of menus and the preparation required according to hotel standards.
• Maintain cleanliness and organization of all storage areas.
• Complete necessary food and station preparations prior to opening of the Breakfast Area in order to ensure that guests are served promptly and efficiently during the Complimentary operating hours.
• Prepare and display buffet food items according to Aimbridge Hospitality standards.
• Prepare and service food for Complimentary Breakfast as specified by the Food Production Manager.
• Prepare all foods following Aimbridge Hospitality standard recipes. Preparation of specials will be under the direction of the Food Production Manager or Assistant Food Production Manager.
• Breakdown buffets and kitchen line storing food and equipment properly at the end of each meal period.
• Know the location and operation of all fire extinguishing equipment.
• Practice safe work habits at all times to avoid possible injury to self or other associates.
• Be familiar with all hotel policies and house rules.
• Be familiar with hotel’s emergency procedures.
• Use Production Charts as specified by Aimbridge Hospitality standards.
• Associates must at all times be attentive friendly helpful and courteous to guests managers and other associates.
• Be able to operate and maintain cleanliness of all kitchen equipment.
• Maintain the ‘Clean As You Go’ policy.
• Assist in storage and rotation of food items according to hotel procedures.
• Sign keys out and back in under supervision as needed.
• Attend meetings as required by management.
• Perform any other duties as requested by management.