SUMMARY

Resolute Road Hospitality, a national third-party hospitality management company, is seeking dynamic, driven, service-oriented people to join our family! Whether your goals are short or long-term, we have limitless opportunities for growth within our company. Our leadership team is here to help you realize your full potential and feel supported every step of the way. Join us on the road ahead.

KNOWLEDGE, SKILLS, AND ABILITIES

• Possess knowledge of food and beverage in the restaurant or hotel operations
• Speak, read, write, and comprehend the English language, proficiently. Ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members
• Able to read and write to facilitate the communication process
• Able to utilize quick thinking and apply quick resolution to guest issues in accordance to the brand standards
• Vision for seating guests, expediting food, cleaning equipment, reading floor plans, charts and schedules
• Lead and be a role model for all team members
• Able to make decisions with only general policies and procedures available for guidance
• Able to work in fast paced environment
• Able to prioritize, organize, and manage multiple tasks

EDUCATION

High school graduate or GED preferred.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Direct day-to-day activities, ensuring breakfast is prepared in accordance with food handling regulations, guidelines and brand standards
• Ensure food is prepped and ready for the beginning of breakfast and replenished throughout breakfast hour
• Maintain cleanliness during breakfast hours while being attentive to guests needs
• Greet all guests and ensure you are walking around the breakfast area engaging the guests; replenishing coffee and providing a memorable guest experience
• Maintain complete knowledge of and comply with department policies/service procedures/standards
• Forecast, implement, monitor, control and report on the various cost components (food costs, beverage costs, supplies, equipment, etc.) to maximize profitability while ensuring adequate supplies and staff are on hand to provide top quality customer service
• Maintain quality and service standards and have the tools and equipment needed to effectively carry out their job functions
• Maintain inventory of all food supply and assist with the completion of food orders as necessary
• Assist in necessary set-up, service and breakdown of banquet functions
• Inspect the kitchen, prep area, and dining space for cleanliness, working condition and proper furniture/equipment set-up
• Establish par levels for supplies and equipment; complete requisitions to replenish shortages or additional items needed for the anticipated business
• Maintain complete knowledge of correct maintenance and use of equipment; use equipment only as intended
• Check storage areas for proper supplies, organization, and cleanliness. Instruct designated personnel to rectify any cleanliness/organization deficiencies
• Adhere to all safety and brand standards
• Respond to guest requests and complaints timely, efficiently, appropriately and in a friendly manner
• Maintain professional image at all times through appearance and dress
• Follow Company policies and procedures and effectively communicate them to subordinates
• Operate hotel in accordance with all federal, state, and local laws including OSHA, EEOC, wage and hour, and health code laws
• Other duties as assigned by supervisor or management