A dynamic and flexible approach, as well as the ability to work under pressure.
Practical experience.
A willingness to develop your career as a HR professional.
An enthusiasm for generating new business referrals.
Ability to learn, research and interpret law quickly and effectively.
Ability to prioritise and work unsupervised as required.
Ability to work to deadlines.
Excellent communication and written skills.
MS Office knowledge and experience.
Responsibilities
To work in line with the departmental KPI’s, ensuring support is provided to clients in a productive manner with quality sound advice and within set SLA’s.
To ensure that personal knowledge of employment law and HR best practice is continually updated.
To advise, assist and guide clients with all employment law/HR enquiries received.
To ensure that all advice is recorded accurately against the appropriate cases and all other client and call information is correctly captured on the database.
Attend legal briefings and internal company training to ensure that advice provided is compliant with our services.
Ensure departmental protocols are adhered to ensuring a high-quality level of service is always provided.
Offer clients options regarding the take up of other products we provide and make recommendations accordingly.
Attend departmental or office team meetings.
Always maintain a professional and responsible attitude.
Work as part of a busy team and carry out any other tasks deemed necessary by the Management Team.
To ensure you are fully updated on products and additional services to drive referrals and engagement with other services which aids retention
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