Broadband Technical Support at Daisy Communications

Sheffield, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

17 Mar, 26

Salary

23809.5

Posted On

17 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Upselling, Technical Support, Problem Solving, ADSL, Fibre, Home Networking, Broadband Technologies, Wired Technologies, Wireless Technologies, IP Networks, Routing, Router Configuration, Empathy, Communication, Teamwork

Industry

Telecommunications

Description

Company Description Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems and cloud services we keep Britain working. We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition – so there’s always an exciting new opportunity to support UK businesses on the horizon. Job Description Salary: £23,809.50 per annum Location: Sheffield Working Hours: Monday to Friday, working between 8:30 – 18:30 1 in 3 Saturdays, working between 9:00 & 17:00 (37.5 Hours) Key responsibilities: Exceptional customer service levels – someone who truly goes above and beyond for their customers. Ability to upsell products and services. A champion of delivering sometimes complex information in a way everyone understands. A basic understanding of how telephone and broadband work. Configuration and supporting routers. Experience and understanding of wired & wireless technologies. Understand IP Networks, basic routing and how they are used to deliver broadband services. Qualifications Ideally 1 years+ experience of handling technical issues in a previous role, but the most important thing for us is that you have a real passion and confidence to take control of technical issues. Enjoy working in a fun, social, vibrant team environment. A logical problem solver that is flexible in their methods used to resolve customer problems. An understanding of ADSL, Fibre, home networking and associated broadband technologies. Have excellent people skills and have great empathy with customers. Additional Information What are the benefits of working at Daisy? Our ethos is simple: the more you put in the more you get out. We have been awarded a 2 Star accreditation by the Sunday Times Best Companies and voted as the UK's no.1 Telecoms company in 2023. Here are some of the benefits that we offer… 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days! £500 referral scheme bonus Professional development to help you achieve your personal goals Eye care vouchers available and discounted Medicash membership Sim deals for you and your family/friends Access to discounts and savings at more than 1,200 retailers An additional day off on your birthday or if you're getting married #LI-Onsite Department: Operations

Responsibilities

Provide exceptional customer service and support for technical issues related to broadband and connectivity. Upsell products and services while delivering complex information in an understandable manner.