JOB SUMMARY

Responsible for the operations of the Seacrest Studio to create a personalized experience for patients and families. Coordinates services and activities driving a positive experience and creating excellent public relations for the hospital. Ensures daily functions of experience services are operated efficiently.

MINIMUM JOB REQUIREMENTS

• Associate’s Degree in Film, Broadcast, Communications, Entertainment Studios, Creative Arts (OR) 2 years of experience in related field
• 1-3 years of prior experience working with children
• 2-4 years of prior experience in Film, Broadcast, Communications, Entertainment Studios, Creative Arts or in related field
• Prior experience working in hospital with patients and families
• Experience working in a LIVE setting
• Experience working with broadcasting equipment, audiovisual, and editing software
• Experience leading and educating adults in audio and video tasks
• Fluency in both English and Spanish

KNOWLEDGE, SKILLS, AND ABILITIES

• Available to work evenings and weekends as needed.
• Excellent grammar, verbal and writing skills.
• Proficient in Microsoft Office (PowerPoint, Excel, Word, and Outlook).
• Knowledge of IOS, Android, and web-based devices.
• Ensures the highest degree of professionalism, friendliness, helpfulness, and customer service at all times.
• Ability to react calmly under stressful conditions and redirect families to appropriate resources.
• Displays a professional image and is a role model in service excellence.
• Ability to work with numerous and frequent interruptions.
• Ability to maintain confidentiality of sensitive patient information.
• Fosters positive team morale and company culture.

• Serves as the primary on camera host, reporter, and talent for the studio including game shows, guest interviews, performances, etc. Manages weekly schedules and creates LIVE and pre-recorded content for distribution on hospital CCTV.
• Prioritizes an enriched hospital experience and encourages engagement of patients and families through production/recording of content, coordination and facilitation of events, programming within the studio to reduce the stressors of hospitalization.
• Participates in the planning and production of video and multimedia projects; project coordination duties entail participating in script revisions, pre-production planning, location scouting, talent coordination, logistics planning of staff and equipment.
• Accountable for the daily supervision, task management, engagement, and continuous mentorship of A/V volunteers and interns.
• Collaborates with studio team, Children & Family Experience, Child Life, Marketing, Foundation, and community partners to create high quality pediatric appropriate programming including show planning and interview preparation to achieve the goals of Nicklaus Children’s Hospital and Ryan Seacrest Foundation.
• Collaborates with the Children & Family Experience on distribution of calendars, flyers, and the promotion of printed and digital content.
• Provides excellent communication of hospital resources and personalized services; presents information to patients and families. Provides emotional support, utilizing active listening, and apply family-centered care principles in day-to-day operations.
• Abides by infection control and prevention procedures during the facilitation of programming and when distributing resources; ensures proper maintenance of common spaces and engagement areas.
• Tracks and documents all patient and family participation in events and programming in support of departmental KPIs and system-wide experience priorities.
• Maintains organization of ordered inventory and donated materials. Communicates inventory and findings as needed.
• Networks regularly with Seacrest Studio partners across the nation and participates in any education organized by the Ryan Seacrest Foundation.
• Provides back-up coverage and weekend rotation as part of the team.