Broker's Assistant AU - Work from Home / Dayshift at Twoconnect

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

19 May, 26

Salary

0.0

Posted On

18 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Policy Administration, Claims Coordination, Compliance Management, Insurance Quotes, New Business Processing, Renewals Processing, Endorsements Processing, Documentation Management, CRM Systems, Steadfast Broking Systems, Regulatory Compliance, Process Improvement, Time Management, Multi-tasking, Attention To Detail, Communication

Industry

Outsourcing and Offshoring Consulting

Description

The Broker’s Assistant is an insurance support professional who partners with brokers to deliver seamless policy administration, claims coordination, and compliance management, ensuring accuracy across all systems and documentation. This role plays a key part in maintaining regulatory standards while driving efficient, high-quality service for clients and internal stakeholders. Assist brokers in preparing insurance quotes and processing new business, renewals, and endorsements. Manage and organise all policy documentation, compliance records, and client correspondence. Coordinate with insurers and underwriters to lodge and follow up on insurance claims. Maintain accurate and up-to-date records within CRM systems and demonstrate proficiency with Steadfast broking systems. Ensure all workflows, documentation, and audit trails align with industry and company standards. Monitor compliance-related tasks to ensure adherence to regulatory requirements. Support continuous process improvement initiatives to enhance efficiency and service delivery. Provide responsive and professional support to both internal teams and clients. Other role specific duties as they arise. Bachelor’s degree in Business, Finance, Insurance, or a related field. Minimum 2+ years of experience as a broker’s assistant is essential Working knowledge of the full range of business insurance products, underwriting processes, and industry platforms. Experience working with Australian insurance compliance standards and broking systems. Excellent organisational, time management, and multi-tasking abilities. Exceptional attention to detail, ensuring absolute accuracy in all data handling, documentation, and compliance records. Proactive communicator with the ability to work autonomously and as part of a collaborative team. A growth mindset with a focus on continuous improvement and operational efficiency. Tier 2 Insurance Broking qualification or willingness to obtain it is preferred Why Join Twoconnect? We offer more than just a job — we offer a supportive and rewarding career experience. Here’s what you can expect from this opportunity: Work from home Mon - Fri: 7:00 AM – 4:00 PM PHT(adjustments will be made for daylight saving time) HMO with 1 free dependent and medical reimbursements Government-mandated benefits Work from home allowances Opportunities to work with leading companies in Australia and beyond Training programmes for career development Engaging company outings, team activities and wellness sessions Supportive, inclusive culture Dedicated managers focused on your growth and success Twoconnect connects highly skilled Filipino professionals with established companies in Australia, New Zealand, the United States, the United Kingdom and Europe, providing direct access to global careers and long-term opportunities. We offer competitive pay and benefits, additional entitlements and structured career development programs that make employment both financially rewarding and professionally sustainable. Our industry-leading retention rate demonstrates our commitment to a people-first culture that prioritizes stability, growth and genuine care for every employee. Twoconnect is an equal opportunity employer. We value cultural diversity and foster an inclusive workplace where every employee is respected and supported as part of a growing global team. 🔗 Learn more about us through our official pages: Website: https://twoconnect.com.au/ Careers: https://apply.workable.com/twoconnect-careers/ LinkedIn: https://linkedin.com/company/twoconnectau Facebook: https://www.facebook.com/2woconnect/ Instagram: https://www.instagram.com/twoconnect_/

Responsibilities

The Broker’s Assistant supports brokers by handling seamless policy administration, claims coordination, and compliance management, ensuring accuracy across all documentation and systems. Key tasks include assisting with preparing insurance quotes, processing new business, renewals, and endorsements, and coordinating insurance claims with insurers.