JOB TITLE: BROKER SUPPORT ADMINISTRATOR

Location: Bishop’s Stortford, Herts (Office-based)
Salary: £23,000 – £25,000 (depending on experience) + Annual Bonus
Job Type: Permanent, Full-Time
Are you an enthusiastic and personable individual looking to build a long-term career in a professional office environment?
Would you like to be part of a supportive team where your development is a priority and your work genuinely matters?
Our client, a well-established and highly respected insurance provider, is offering a fantastic opportunity for a confident, motivated individual to join their friendly team in Bishop’s Stortford. You’ll receive full training in a specialist area of insurance, gaining skills and knowledge that will set you up for a rewarding and stable career.
Please note: This is not a call centre or motor insurance role — it’s a varied and interesting office-based position with direct contact with brokers and clients.

What you’ll be doing: Once fully trained, your responsibilities will include:

• Quoting for new business
• Preparing and issuing documents, including renewals and policy terms
• Managing incoming queries and providing excellent customer service
• Building strong working relationships with brokers and clients
• Using your judgment to make informed decisions, not just follow systems
• Working across a range of clients, industries, and insurance lines

About you: We’re looking for someone who’s proactive, personable, and eager to learn. You’ll bring:

• A confident and engaging personality — you enjoy speaking with people and building relationships
• Previous office-based experience (e.g. admin, customer service, or similar)
• Excellent verbal and written communication skills
• Good working knowledge of Microsoft 365 and the ability to pick up new systems
• Strong organisational skills, attention to detail, and a methodical approach
• A genuine interest in building a career, not just doing a job

What’s in it for you:

• Quoting for new business
• Preparing and issuing documents, including renewals and policy terms
• Managing incoming queries and providing excellent customer service
• Building strong working relationships with brokers and clients
• Using your judgment to make informed decisions, not just follow systems
• Working across a range of clients, industries, and insurance line