Brokerage Dispatch Support at PS Logistics

Monterrey, Nuevo León, Mexico -

Full Time

Start Date

Immediate

Expiry Date

23 Dec, 25

Salary

0.0

Posted On

24 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Freight Management, Transportation Management System, Microsoft Outlook, Microsoft Word, Microsoft Excel, Planning, Organizational Skills, Multitasking, Quality Driven, Results Oriented, Communication, Logistics Solutions, Load Tracking, Carrier Relations, Reporting

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Company Description At TA Services, we don’t just move freight – we move business forward. Since 1986, we’ve been delivering peak performance for our customers through our Freight Brokerages, Managed Transportation, Warehousing & Fulfillment, Mills Services, and Cross-Border Logistics. What sets us apart? Our people! At TA, culture isn’t an afterthought – it’s a competitive advantage. We’re intentional about building a workplace where you’re supported, challenged, and equipped to grow. From day one, you’ll get the tools, training, and trust to unlock your full potential. We believe when the right people live the right values, there’s no limit to what we can achieve. If you’re driven, collaborative, and ready to win, you’ll fit right in. Here’s what drives us: · People First – We lead with care, connection, and respect. · Service – Our customers, carrier partners, and team members deserve nothing less than excellence. · Safety – Built into every move we make. · Results – High standards. Real outcomes. · Innovation – We push boundaries and never settle. Sound like the kind of team you want to be part of? Let’s take a closer look at the role Job Description Brokerage Dispatch Support are responsible for customer service after hours. During the after-hours shift, the Brokerage Dispatch Support is directly responsible for the day-today freight management for all accounts within group and for supporting the day Supply Chain Leader's and/or Account managers performance on customer scorecards. As an SCA for after hours, you will need to know operational details about all of our target growth accounts to help move them in the right direction along with any other corporate initiatives, as well as the roles for tracking shipments and sourcing carriers. Qualifications Bachelor’s degree required. Minimum 1-2 years of related experience and/or training; or an equivalent combination of education and experience. Experience with Transportation Management System. PC literate with experience with Microsoft Outlook, Word and Excel. Business English required. Essential Skills Excellent planning and organizational skills. Ability to multitask. Quality driven and results oriented. Additional Information Responsibilities Utilize tools including TMS, rating system, optimization, and others as needed to design logistics solutions. Coordinate, Tracking and Follow up the customers loads assigned to make sure we met the customers’ requirements (ensure on-time pickups – Deliveries). Maintain effective communication with Account Managers, Customer (If needed), Shippers regarding Load updates. Keep the TMS updated and clean in all aspects, (operationally, rating, etc.) to provide timely visibility and make sure loads are good to go since accounting perspective. Procure a healthy relation with carriers by effective communication, determine and meet commitments, monthly meetings feedback. Prepare daily, weekly, and monthly customer reports as defined by customer requirements. Prepare "spot" quotes as requested by customers and securing expedited transportation as needed. Follow all company guidelines and procedures set forth in your employee handbook. You are required to understand 100% of their content. Other After-Hours duties as required provided. All your information will be kept confidential according to EEO guidelines.

Responsibilities

Brokerage Dispatch Support is responsible for customer service after hours and day-to-day freight management for all accounts. This role involves maintaining effective communication with account managers and ensuring timely updates on load statuses.