Brokerage Services Support Specialist at moomoo

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

30 Dec, 25

Salary

0.0

Posted On

01 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Technical Support, Problem-Solving, Communication Skills, Interpersonal Skills, Empathy, Attention to Detail, Time Management, Team Player, Financial Knowledge, Trading Platforms, Online Trading, Stockbroking, Language Proficiency, Computer Literacy

Industry

Financial Services

Description

Moomoo is a comprehensive brokerage platform that empowers proactive investors to take control of their financial future with ease and confidence. We integrate professional trading data, global financial news, a trading community, and an innovative web platform to provide users with better data, tools, and performance. Join our dynamic team at Moomoo as a Brokerage Services Support Specialist, where your passion for finance and technology can thrive. Responsible for local and overseas customers/clients, where the work languages used are English, Malay and Chinese. Respond to customer/client inquiries and provide comprehensive support via various communication channels, including phone, email and live chat. Assist customers/clients with trading account registration, onboarding and verification processes. Provide consultation services on trading platform, tools and features, addressing any technical or operational issues that may be encountered. Resolve customer/clients’ concerns and questions promptly and professionally, escalating complex cases as necessary. Responsible for proper recording, filing and organizing of customer feedback and suggestions. Contribute to the development of customer service processes, knowledge bases, and training materials. Perform with other ad-hoc duties as per assigned from time to time. Degree or above in the relevant qualifications. Diploma in Business, Economics and Financial- related courses are welcome to apply. Proven working experience in the related field is preferred, especially in the call center, technical support, online trading and/or stockbroking industry. Fresh graduates are welcome to apply. Familiarity with online trading platforms, stock exchanges, capital/financial markets, trading regulations and investment products are advantageous. Computer literacy is preferred. Language proficiency in English, Malay is a must, while Chinese/Mandarin is advantageous. Professionalism, independent, meticulous, patient, empathy, strong problem-solving and decision-making abilities, excellent communication and interpersonal skills with certain level of customer service knowledge and belief. Excellent team player and high working efficiency. Able to work under pressure and to manage multiple customer/client inquiries simultaneously and in a timely manner. Able to work according to the assigned shifts which include evening shifts, night shifts and weekend shifts. Shift allowance shall be provided for evening and night shifts respectively. We offer a comprehensive and holistic work experience and package as follows: 13-Month Salary (Contractual Bonus) Performance-Based Variable Bonus Basic Salary + Shift Allowances Yearly dental, optical & health check allowances Convenient Access to Public Transport FINRA SIE Exam Sponsorship Career Development Opportunities in the Financial Services Industry Company Team Building & Bonding Activities Free-Flow Pantry Snacks & Drinks Dynamic, Multinational Working Environment Please note that only short-listed candidates will be contacted. Thank you.

Responsibilities

The Brokerage Services Support Specialist will respond to customer inquiries and provide support through various channels. They will assist with trading account registration, resolve concerns, and contribute to customer service processes.