If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply.

• Customer Adoption and Expertise: Facilitating the successful adoption of Chrome Enterprise solutions (CEC and CEP). This involves acting as an expert to guide customers of all sizes and industries in integrating Chrome Enterprise into their operations.
• Technical Problem Solving: Serving as a technical concierge, possessing the skills and knowledge to navigate the onboarding process and resolve any technical issues or account-related problems that may arise for customers.
• Effective Customer Interaction Tracking: Meticulously documenting customer interactions and use cases in CRM tools to aid in future problem-solving and scale customer query resolution.
• Supporting Large Deals: Assisting Support Specialists with significant deals by managing customer relationships, rollout timelines, and addressing customer inquiries.
• Independent Customer Relationship Management: Proactively nurturing customer relationships to prepare them for potential upsells into additional product lines.
• Customer Query Resolution: Addressing diverse customer questions during the onboarding process, providing assistance where possible, and directing customers to the most appropriate resources .