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BSA Specialist Advisor at NTT DATA

Guadalajara, jalisco, Mexico -

Full Time

Start Date

Immediate

Expiry Date

19 Mar, 26

Salary

0.0

Posted On

19 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Business Analysis, Product Management, Customer Portal, Web Technologies, Chatbot Design, B2B Experience, Process Automation, IT Solutions, eCommerce, Supply Chain, Manufacturing, User-Centric Design, Problem-Solving, Communication, Collaboration, Project Management

Industry

IT Services and IT Consulting

Description

Conduct thorough analysis of customer needs and requirements. Design a world-class customer portal that enhances user experience and meets customer needs. Design and develop IT solutions leveraging AI to optimize business processes across CX, Logistics, MFG and Commercial. Change Management: Continue to onboard customers to eCom and portal platforms. Provide technical support and training to CSR teams on newly implemented technologies. Bachelor's degree in computer science, information technology, or a related field. Ideally, has developer background before moving to analyst role. Strong Business Analysis (or Product Management) experience. 5+ years of experience in IT, with a focus on Customer Portal, leveraging web technologies to improve customer experience and business efficiency. Experience with designing Chatbot desired. Ideally, B2B experience. Proven experience in automating or optimizing business processes and implementing IT solutions in areas of eCommerce, Customer Portal, Supply Chain, Manufacturing desired. Experience in analyzing customer needs and designing user-centric web solutions. Excellent problem-solving skills and attention to detail. Strong communication and collaboration skills. Familiarity with customer service systems and tools. Project Management experience.

Responsibilities

Conduct thorough analysis of customer needs and design a customer portal to enhance user experience. Provide technical support and training to CSR teams on newly implemented technologies.