BT Support Specialist I at Samsara

, , Mexico -

Full Time

Start Date

Immediate

Expiry Date

11 Mar, 26

Salary

0.0

Posted On

11 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Troubleshooting, IT Support, Ticketing Systems, Networking, SaaS, Hardware Recovery, Asset Management, Documentation, Collaboration Tools, Customer Service, Onboarding, Technical Assistance, Problem Solving, Communication, Mac Products, Learning

Industry

Software Development

Description

Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. About the role: Samsara is hiring an Onsite IT Specialist to join our IT team!. Samsara’s IT team works to deliver awesome systems, support, and experiences that enable our teams to be as impactful as possible. As a member of the BizTech Helpdesk team, you’ll be responsible for troubleshooting and assisting users with their technology and access. Your assistance will enable our people to stay online, connected and allow them to do their best work. This is an in office position requiring 5 days per week in our Mexico City, Mexico office. You should apply if: You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely. You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment. You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers. You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. In this role, you will: Help the Samsara team both in our Mexico City office and online to resolve their tech problems. Manage a ticket queue and seek opportunities to improve how we work. Completing new hire onboarding including ordering and provisioning of laptops, client peripherals, telephony, and managing system access. Support hardware recovery and asset management. Managing office endpoints like printers, laptops, conferencing room equipment, and more.Managing employee access to Samsara’s cloud infrastructure.Working closely with IT Specialists to deliver infrastructure projects and upgrades, including network connectivity, security audits, new SAAS roll-outs/integrations, scripting activities, etc. Documenting IT policies and procedures. Partner with adjacent tiers and teams for escalations and process enhancements. Drive core operations that keep the company secure and productive. Deploy and manage systems that foster collaboration and productivity at scale. Plan and integrate the tools and services which run our workplaces. Champion, role model, and embed Samsara’s cultural principles (Obsess Over the Customer, Build for the Long Term, Growth Mindset) as we scale globally and across new offices. Minimum requirements for the role: A college degree in a technical program (Computer Science, Information Systems, or other STEM field), or 4 years relevant job experience. Minimum 1 years of experience working onsite supporting employees in an IT environment. Experience with enterprise SaaS (G Suite, Slack, Zoom, Okta, etc). Basic networking experience Strong spoken and written English language skills. 8:00-5:00 Monday - Friday availability and occasional off-hours support for urgent technical issues or special events. An ideal candidate also has: Knowledge of Apple products (Macbooks, iphones, etc). Experience with a ticketing system (Zendesk, Service Now, etc). A passion for learning and doing new things in a fast-paced environment. An affinity for working with all things electronic. At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact. Benefits Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more. Take a look at our Benefits site to learn more. Accommodations Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process. Flexible Working At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable. Fraudulent Employment Offers Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in ‘@samsara.com’ or ‘@us-greenhouse-mail.io’. For more information regarding fraudulent employment offers, please visit our blog post here.

Responsibilities

In this role, you will help the Samsara team resolve their tech problems and manage a ticket queue. You will also support new hire onboarding and manage office endpoints and employee access to cloud infrastructure.