WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

YOUR FUTURE ROLE

The focus of this position is to help customers consume SAP Business Technology Platform (SAP BTP) within their application projects as the cloud platform-of-choice. BTP is the engine for innovation through Integration, Extension and custom AI of the Intelligent Enterprise. SAP BTP CSMs work with the most cutting-edge and innovative SAP solutions and coach SAP’s most strategic customers.
The BTP Customer Success Manager (f/m/d) (CSM) role is responsible for developing relationships with technical and business decision makers in their assigned accounts to ensure broad consumption of the portfolio both within and across application projects. BTP CSMs apply the „Future Ready Enterprise“ Methodology to help grow customers in their Maturity through Technical Advisory and identify new visionary use-cases through Consultative Business Development approaches.

What you’ll do:

• You will proactively partner with customers to sustainably increase consumption of SAP BTP services, and coordinate activities with the Account Team.
• You analyze the big picture, have expertise with digital transformation, and coach on technical and business architectures.
• You are the primary SAP BTP strategic point of contact and will orchestrate success resources across SAP and customers, as described in the SAP BTP engagement model.
• You will analyze your customer’s technical needs and execute consumption plans for your assigned customers.
• You will provide recommendations and prepare the customer to make the best use of the solution, in alignment with SAP strategy and roadmap.
• You will engage with customer´s business stakeholders to identify new use-cases for implementation via BTP.
• You will be a voice of the customer to internal SAP stakeholders.
• You will work with colleagues from a broad variety of groups such as Cloud Success Services, life-cycle relevant centers of experts, Account Teams, Pre-sales, Product Management groups, Support, Services, Partners, etc.
• A BTP-CSM may also be assigned to fulfill a customer’s premium subscription services.

You will excel in this role if:

• You have experience working in the IT Industry. Your background could be Software Engineering, Solution Management, Project/Product Management, Project Implementation, Customer- / Solution Advisory (Pre-sales), Technical Customer Engagement, Customer Success (Sales / CSM), Proactive Support Services, Consulting, etc.
• You have a strong understanding of SAP Business Suite and the concepts of „Clean Core“ via BTP.
• You have a good understanding of one or more areas of the SAP BTP portfolio: Integration Suite, Event-Driven Architectures, SAP Build (Process Automation, ABAP Cloud, Runtimes, etc.) and Cloud Databases.
• You have good knowledge of public cloud platforms and providers (e.g. Microsoft Azure, Amazon Web Services, Google Cloud, etc.). Certifications in enterprise architecture are a plus.
• You have great communication and presentation skills. Familiarity with design thinking methodology is a plus.
• You can navigate complex organizational dynamics both internally at SAP, as well as externally with customers and partners.
• You can continuously learn and adapt to the unique business and cultural practices of each region/country.
• You have a focus on customer service mindset and customer empathy.
• You have a passion for learning new technologies and new approaches to business challenges and enjoy problem solving.
• German and English language skills mandatory (C1 level or higher)